Lead Business Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate closely with business stakeholders and cross-functional teams, including Sales, Customer Service, Finance, IT, and Warehouse.

• Collect business requirements, perform needs assessments, and create functional specifications.

• Act as the intermediary between development teams and both internal and external customers or end users.

• Articulate requirements through specifications, statements of work, project plans, and various documentation.

• Work alongside developers, quality assurance teams, and users to validate processes and confirm functionality and user acceptance.

• Produce Business Requirements Documents (BRD), Functional Requirements Documents (FRD), and additional business analysis documents.

• Convert business needs into functional specifications for system enhancements or modifications to workflows.

• Document current-state and future-state process maps, data flows, and system interactions.

• Create and maintain documentation related to business processes, system configurations, and training materials.

• Address user issues and escalate them when necessary.

• Support project planning, execution, and closure activities.

• Perform data analysis to uncover trends, patterns, and opportunities for performance improvement.

• Ensure compliance with relevant regulations and industry standards, particularly in the healthcare sector.

• Provide direct support for business systems, concentrating on order processing and customer fulfillment.

• Assist with configuration updates and operational tasks.

• Evaluate workflows and suggest enhancements to accuracy, speed, and overall customer experience.

• Aid business teams during system testing and validation phases.

• Develop and maintain operational reports and dashboards.

• Analyze transactional data to discover trends or gaps impacting Order-to-Cash (O2C) performance.

• Engage in system enhancements, requirement validation, User Acceptance Testing (UAT) support, and go-live monitoring.

• Facilitate integrations with other systems by collaborating with third-party vendors and internal developers.

• Produce user guides, process documentation, and training materials.

• Educate end users on new functionalities and system updates.

⛳️ Requirements

• 10–15+ years of experience as a business analyst, ideally in the healthcare or a related industry.

• 10 years of experience with Order-to-Cash (OTC) processes and applications within healthcare.

• Bachelor’s degree in Business, Information Systems/MIS, or a related discipline.

• Strong knowledge of Order-to-Cash processes, including order management, billing, collections, and revenue recognition.

• Familiarity with healthcare applications, SQL, and project management methodologies.

• Proven experience with Agile project management methodologies.

• Proficient in ServiceNow Agile, Jira, and Excel.

• Excellent communication skills with the ability to collaborate with technical teams and business users.

• Detail-oriented with robust organizational skills and the capability to manage multiple priorities.

• Competence in analyzing complex problems, identifying root causes, and developing effective solutions.

• Strong analytical and problem-solving capabilities.

• Ability to work independently while also contributing effectively in a team setting.

🏝️ Benefits

• Comprehensive health insurance plans.

• Retirement savings options with company matching.

• Opportunities for professional development and training.

• Flexible work arrangements.

• Generous paid time off policies.