Business Analyst

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Assist in the ongoing operations, enhancements, and continual improvement of a large-scale federal Salesforce Grants Management application.

• Collaborate with Project Managers, Salesforce Developers, System Architects, Quality Assurance Testers, Product Owners, and federal stakeholders.

• Convert complex business requirements into functional software solutions.

• Facilitate requirements gathering sessions, workshops, and interviews with federal program managers, grant officers, and external applicants.

• Oversee the complete enhancement lifecycle and create JIRA user stories that include acceptance criteria, workflow models, and edge-case definitions.

• Support operational backlog management and prioritize production defects, service requests, and enhancement requests.

• Lead User Acceptance Testing by developing test plans, scenarios, execution scripts, facilitating UAT, and managing defect triage.

• Create and maintain Standard Operating Procedures (SOPs), user guides, training manuals, and release notes.

• Design and conduct end-user training programs and workshops.

• Collaborate with technical teams to clarify requirements, perform root-cause analysis, and validate deployments.

⛳️ Requirements

• Minimum of 2 years of experience in requirements gathering, elicitation, and writing user stories with comprehensive acceptance criteria.

• At least 2 years of experience facilitating User Acceptance Testing (UAT), drafting UAT test scripts, and overseeing defect resolution.

• A minimum of 2 years of experience in creating end-user training materials, user manuals, SOPs, and conducting both virtual and in-person end-user training sessions.

• Over 2 years of experience working within Agile/Scrum/Kanban delivery frameworks.

• Proficiency in using JIRA and Confluence.

• Bachelor’s degree is required.

• Ability to obtain and maintain a Public Trust clearance is necessary.

• U.S. citizenship or Green Card holder status is required.

• Work must be performed within the United States.

• Must have resided in the U.S. for three full years out of the last five years.

• Preferred: Experience with federal grants programs, grant management lifecycle, and compliance requirements related to grants.

• Preferred: Familiarity with the Salesforce platform, particularly Salesforce Grants Management or Public Sector Solutions.

• Preferred: CBAP, Salesforce Certified Business Analyst, or Certified ScrumMaster (CSM) certification.

• Preferred: Strong communication, presentation, and interpersonal skills.

🏝️ Benefits

• Equal opportunity employer.

• Reasonable accommodations for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs.

• Benefits information provided under the Transparency in Benefits Coverage Act.