Senior Business Systems Analyst

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Take ownership of and analyze tickets from a queue, ensuring timely follow-up on requests and adherence to established SLAs.

• Collaborate with team members to resolve issues either independently or collectively while keeping stakeholders informed.

• Evaluate business impact and escalate critical issues as needed.

• Document and adhere to standard operating procedures for production troubleshooting and incident management.

• Utilize AI tools for effective issue resolution and documentation processes.

• Comprehend system design to assist others with intricate business logic and troubleshoot issues related to calculations, integrations, and backend data.

• Identify and address defects in collaboration with vendors and engineering teams to implement effective solutions.

• Work with teams to grasp system functionality and architecture, resolve problems, document knowledge-base content, and enhance overall system understanding.

• Analyze processes and system issues, recommending improvements, including opportunities for automation.

• Define necessary alerts, monitoring, and logging to identify, troubleshoot, and prevent potential problems.

• Be available for occasional evening work during special events.

• Participate in rotating weekend on-call shifts to manage urgent issues and provide backup coverage.

⛳️ Requirements

• A minimum of 5 years of experience in an ad sales system.

• Familiarity with a unified ad business management platform, such as Operative.One.

• Proficiency in troubleshooting software, system integrations, and various technology-related issues.

• Experience with SQL.

• Proven track record of positive customer interactions and relationship management.

• Willingness to maintain a flexible work schedule for operational needs and special event coverage.

• Preferred: Bachelor’s degree in Computer Science, Engineering, IT, IS, or a related technical discipline.

• Self-driven and accountable, demonstrating a strong commitment to responsibilities.

• Exceptional interpersonal, verbal, and written communication skills; ability to work across diverse teams.

• Experience in delivering automated solutions, including scripting, testing, or RPA.

• Familiarity with modern technology solutions, inclusive of APIs, data streams, and microservices.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan.

• Paid leave.

• Tuition reimbursement.

• Additional discounts and perks.

• Reasonable accommodation support for qualified individuals with disabilities or disabled veterans.