Senior Business Effectiveness Manager, AI

This is a fully remote position, open to applicants in California.

📋 Description

• Develop and implement Cribl's knowledge strategy while collaborating with function owners to identify essential knowledge.

• Create and design a centralized repository for crucial business knowledge.

• Maintain the accuracy and relevance of critical knowledge and content through regular verification processes.

• Collaborate with AI tool owners to prioritize vital knowledge within AI references.

• Outline business context layers and establish a strategy for integrating them with Data, IT, and Engineering.

• Identify and rank key AI use cases, ensuring they are easily accessible and reusable.

• Lead the creation of universal solutions for high-impact AI use cases.

• Monitor AI development across the organization and scale valuable solutions into the company's infrastructure.

• Define processes and verification standards for a shared registry of skills and agents.

• Transform emerging AI capabilities, models, tools, and agentic workflows into Cribl's framework.

• Collaborate on the implementation of company-wide AI platforms.

• Engage experts throughout the organization and manage Cribl's AI Champions Network.

• Monitor company-wide AI adoption, expenditures, and ROI alongside Finance and Engineering.

• Provide leadership with insights into the effectiveness of AI initiatives.

⛳️ Requirements

• Over 10 years of experience in operations, strategy, or knowledge management roles, preferably within a technology company.

• Proven success in establishing and executing strategies.

• Strong systems thinking abilities and experience in developing programs, processes, and governance for scalable infrastructures.

• Expertise in knowledge architecture, including structuring, connecting, and governing information.

• Profound, hands-on understanding of AI, including the development of agents and workflows.

• Sufficient technical expertise to engage credibly with Engineering, Data, and IT teams.

• Demonstrated capacity to drive company-wide adoption without direct authority.

• Experience in building and managing champion or community networks.

• Skilled in defining adoption and impact metrics while utilizing data to inform decisions.

• Strong executive presence with the ability to create strategic business cases for VP and C-suite stakeholders.

• Comfortable navigating ambiguity.

• Experience working with remote or distributed teams.

• Familiarity with enterprise search platforms like Glean is advantageous.

• Experience in managing or mentoring a team is preferred but not mandatory.

🏝️ Benefits

• Health insurance

• Dental insurance

• Vision insurance

• Short-term disability insurance

• Life insurance

• Paid holidays

• Paid time off

• Fertility treatment benefit

• 401(k)

• Equity

• Corporate Bonus Program for eligible non-sales positions

• Commission/incentive compensation for qualified sales and sales-adjacent roles