Associate AI Conversation Designer, German

This is a fully remote position, open to applicants in California, +15 more states.

📋 Description

• Design and enhance chatbot workflows to effectively engage, convert, and assist customers throughout their e-commerce and customer service experiences.

• Create clear and persuasive conversational content that aligns with the brand's voice and business objectives.

• Examine customer interactions and chatbot performance metrics to pinpoint areas for improvement and suggest enhancements.

• Utilize NLP/LLM technologies and prompt engineering techniques to improve response quality and scalability.

• Collaborate with global teams to adapt and synchronize bots with regional objectives and target audiences.

• Work alongside analytics teams to assess performance indicators and evaluate impact.

• Perform functional, linguistic, and regression quality assurance testing on bot interactions.

• Lead or participate in special initiatives like chatbot consolidation, competitor research, and the launch of new bots.

• Develop tailored conversational experiences for Pearl's German market.

• Drive customer engagement, satisfaction, and conversion throughout the customer journey.

⛳️ Requirements

• Native-level proficiency in German.

• Bachelor's degree or equivalent experience in Linguistics, Cognitive Science, Human-Computer Interaction, Computer Science, Human-Centered Design, or a related discipline.

• 0–2 years of experience in designing and implementing chatbot or conversational AI solutions in production settings, including internships, academic projects, or research.

• Familiarity with LLMs and prompt engineering.

• Basic knowledge of Python or another scripting language applied to conversational systems or automation is preferred.

• Exceptional written and verbal communication skills.

• Strong attention to detail with the ability to recognize patterns, inconsistencies, and areas for enhancement.

• Willingness to learn about new technologies, tools, and methodologies.

• Inquisitive and analytical mindset with a keen interest in understanding customer behavior and addressing challenges.

• Capability to manage multiple priorities and maintain organization in a dynamic environment.

• Strong teamwork skills and receptiveness to feedback.

• Comfortable handling data and leveraging insights to guide decision-making.

• Proven initiative demonstrated through coursework, internships, projects, leadership roles, or extracurricular activities.

• Interest in AI, conversational design, customer experience, or cutting-edge technologies.

• Relevant coursework, projects, or internships in AI, chatbots, UX writing, customer experience, or product design.

• Proficiency with tools like Figma, Excel, Power BI, Asana, LucidChart, or similar platforms.

• Experience collaborating on team projects involving multiple stakeholders.

• Interest in global markets, localization, or multilingual experiences.

🏝️ Benefits

• Flexible and collaborative work environment.

• AI + Human-powered workplace.

• Opportunity to collaborate with international teams.

• Chance to learn new technologies, tools, and innovative working methods.