AI and Experience Orchestration Director

This is a fully remote position, open to applicants in Turkey.

📋 Description

• Introduce cutting-edge AI and Experience Orchestration solutions to the core account teams and clients at Genesys.

• Exhibit advanced AI knowledge and facilitate in-depth discussions with both technical and business stakeholders.

• Engage with senior and C-level executives to coordinate intricate opportunities across various internal and external teams.

• Shape deal strategies and collaborate with account executives on territory planning, pipeline development, opportunity advancement, and forecasting.

• Propel the field execution of Genesys AI portfolio programs, including sales initiatives and enablement efforts.

• Act as a reliable subject matter expert while demonstrating best-practice sales methodologies.

• Offer practical support for positioning, presentations, pricing, proposals, and associated materials.

• Facilitate customer workshops to define AI use cases, prioritization frameworks, and pilot opportunities.

• Gather customer insights and collaborate with marketing, product, customer success, and professional services teams.

• Identify strategic priorities and create AI-driven opportunity pathways that align with customer goals.

• Carry out additional responsibilities as assigned by management.

⛳️ Requirements

• Extensive subject matter expertise in AI, pre-sales, and customer experience technology.

• Exceptional verbal and written communication abilities.

• Background in sales overlay, specialist, or subject matter expert roles.

• 10 to 12 years of experience in software, cloud, or AI-related positions.

• Demonstrated proficiency in AI-enhanced customer experience and conversational AI solutions.

• Capacity to influence without direct authority and work collaboratively with colleagues to achieve results.

• Experience in coordinating and executing AI proofs of concept.

• Ability to formulate effective territory and account strategies that support growth objectives.

• Strong critical thinking and problem-solving capabilities.

• Proficient presentation skills, capable of serving as a persuasive subject matter expert.

• Ability to juggle multiple simultaneous work streams and assist various ongoing opportunities across teams.

• Proven experience selling leading AI solutions for customer experience or contact center transformation.

• Experience at Genesys is considered a valuable asset.

🏝️ Benefits

• Flexible-first culture with adaptable working arrangements.

• Access to mentorship, learning programs, leadership development, and educational support.

• Paid volunteer time for community engagement.

• August Free Fridays for enhanced work-life balance.

• Comprehensive well-being resources available.

• Regionally customized programs for employees and their families.

• Employee referral program to encourage team growth.