AI Analyst IV

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the AI subject matter expert for a designated business area, offering strategic direction on AI capabilities and prospects.

• Oversee the design, execution, and enhancement of intricate AI solutions, agents, and automations.

• Collaborate with business leaders to identify, prioritize, and implement AI-driven solutions that enhance business results.

• Assess solution performance, adoption rates, and business value while promoting continuous improvement.

• Develop best practices for AI solution setup, testing, documentation, and governance.

• Offer guidance on the responsible use of AI, governance requirements, and risk management strategies.

• Lead complex, cross-functional initiatives that involve various stakeholders, processes, and technologies.

• Investigate emerging AI technologies and propose innovative solutions to tackle business challenges.

• Mentor AI Analysts and provide technical leadership for capability enhancement and knowledge sharing.

• Execute other job-related tasks as needed.

⛳️ Requirements

• A Bachelor's degree in a relevant field is required, or equivalent years of pertinent work experience may be accepted in place of the required education.

• A minimum of seven (7) years of experience in healthcare operations, business analysis, automation, digital transformation, technology solutions, or a related area is required.

• Experience with AI-enabled tools, digital engagement, automation, or conversational technologies is essential.

• Proven experience in establishing or enhancing service journeys, knowledge resources, workflows, or AI-enabled experiences within a cross-functional setting is required.

• Background in healthcare, health insurance, or another regulated industry is necessary.

• Knowledge of generative AI tools, AI agents, large language model behavior, prompt patterns, agent instructions, model limitations, knowledge retrieval, and evaluation techniques is required.

• Expertise in crafting AI-enabled healthcare service experiences, customer or employee journeys, conversational flows, and operational workflows is essential.

• Ability to convert intricate healthcare operational needs into AI experience designs, prompts, agent instructions, business requirements, acceptance criteria, and quality benchmarks is needed.

• Capability to support testing, validation, and quality assessment of AI solution outputs is required.

• Familiarity with responsible AI principles, privacy, accessibility, security, risk management, and human-in-the-loop review practices is essential.

• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, Teams, and related collaborative tools.

• Capacity to handle multiple tasks, prioritize work, meet deadlines, and adapt in a dynamic environment is necessary.

• Licensure and Certification: None required.

🏝️ Benefits

• A bonus linked to company and individual performance may be offered.

• A substantial and comprehensive total rewards package is available.

• Support for overall employee well-being is provided.