Senior Business Development Associate

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Oversee renewal operations, which include the preparation, processing, tracking, and coordination of customer renewal documents in collaboration with Customer Success, Sales, Finance, and Legal teams.

• Foster business growth and opportunity creation through lead generation, market analysis, competitive insights, and the development of sales materials that facilitate revenue generation.

• Spearhead operational enhancement initiatives by identifying workflow inefficiencies, implementing scalable solutions, and optimizing customer, reporting, and business processes.

• Evaluate financial and operational metrics, including billing, invoicing, and revenue patterns, to troubleshoot issues, enhance accuracy, and deliver actionable business insights.

• Design and support AI-driven automation solutions that simplify manual tasks, boost operational efficiency, and promote continuous innovation within Customer Success and Operations.

⛳️ Requirements

• Bachelor’s degree in business, technology, or a related field, or equivalent experience.

• Background in designing or implementing AI-driven business solutions and workflow automation.

• Expertise in CRM platforms such as Microsoft Dynamics or Salesforce.

• Familiarity with Power BI, Power Automate, SQL, or other business intelligence and automation tools.

• Understanding of customer success operations and best practices in revenue operations.

• Experience in supporting sales growth through market research, lead generation, and competitive analysis.

• Proficient in reading, writing, speaking, and understanding the English language in a professional context.

🏝️ Benefits

• Work from Home, Hybrid, In-office options available.

• Employee Belonging Groups.

• Healthcare coverage, including Medical and Dental.

• Paid Vacation, Volunteer, and Holiday Time Off.