Senior Business Analyst - Salesforce

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate discovery workshops, interviews, and process design sessions across various cross-functional business units.

• Create user stories, functional specification documents, process swim-lane diagrams, and UX wireframes tailored for both technical and executive audiences.

• Define solution architectures for Sales Cloud, Service Cloud, Experience Cloud, and Data Cloud.

• Establish requirements for Tableau, encompassing Tableau Pulse metric-driven analytics and integrated Slack conversational workflows.

• Assess custom versus declarative configurations in Salesforce Flow Builder to ensure system scalability.

• Collaborate with both onshore and offshore development and QA teams to validate technical deliverables against business logic.

• Lead User Acceptance Testing, including the creation of scripts, execution, and obtaining stakeholder sign-offs.

• Provide functional guidance and review support to junior Business Analysts.

• Assist in IT governance and release management strategies for seasonal Salesforce updates, along with operational support.

• Optimize GAF’s Lead-to-Cash process while shaping the strategy for Salesforce and Analytics platforms.

⛳️ Requirements

• Bachelor's Degree in Computer Science, Information Systems, Business Administration (with an IT emphasis), or equivalent experience.

• Over 5 years of dedicated experience in Business Analysis.

• A minimum of 3 years actively managing projects within the Salesforce ecosystem.

• Proven success with Lead-to-Cash implementations in enterprise manufacturing, durable goods, or supply chain settings.

• Functional knowledge of Salesforce Data Cloud, Slack App integration, and analytics powered by Tableau/Data Cloud.

• Strong understanding of security models, including OWDs, Sharing Rules, and Permission Sets.

• Familiarity with Lightning Web Components (LWC), REST/SOAP APIs, and CI/CD tools such as AutoRABIT, Copado, or DevOps Center.

• Proficient in Agile/Scrum methodologies utilizing Jira or Azure DevOps.

• Skilled in visual modeling with tools like Lucidchart or Miro.

• Salesforce Certified Business Analyst or Salesforce Certified Administrator.

• Eligibility to work in the U.S. without the need for employer-sponsored visa.

🏝️ Benefits

• Medical, dental, and vision health insurance for employees and their families.

• Family-building benefits that support fertility and parenthood.

• 401K plan with employer matching and options for pre-tax and/or Roth contributions.

• Wellness program to promote employee health.

• Complimentary financial coaching services.

• Employee referral program.

• Product rebates for purchases made for an employee’s primary residence.

• Access to internal training programs and courses.

• Tuition reimbursement program available.

• Employee Resource Groups focused on education and allyship initiatives.

• Vacation packages offered for full-time permanent positions.