Senior Business Analyst – IWMS

This is a fully remote position, open to applicants in Spain.

📋 Description

• Enhance the operations of real estate and facilities management through technological advancements and process optimization.

• Identify project and program needs, converting them into comprehensive documentation and visual mockups.

• Serve as the intermediary among customer REFM stakeholders, JLL project teams, and IWMS software providers.

• Engage in planning discussions and assist customers in making informed decisions regarding cost/benefit analyses, timelines, operations, and change management.

• Gather, articulate, document, create mockups, and secure approval for project requirements.

• Develop current and future state process documentation, operational procedures, KPIs, reporting goals, data collection templates, and management strategies.

• Lead the design and evaluation of test cases and process modification requests.

• Oversee project scope management, acceptance criteria, installation, and deployment activities.

• Recognize and pursue opportunities for process and functionality enhancements.

• Provide training for end users on IWMS functionalities and procedures.

• Inform clients about pertinent industry best practices.

• Execute data queries to detect data issues and propose viable solutions.

• Manage multiple simultaneous IWMS projects and workstreams, coordinating project teams and vendors to ensure timely and budget-conscious delivery.

• Act as a strategic consultant to client REFM leadership regarding technology roadmaps and priorities for process improvements.

• Guide and develop junior Business Analysts through mentorship, skills enhancement plans, and career guidance.

• Distribute and oversee junior Business Analyst assignments and assess deliverables for quality assurance.

• Facilitate stakeholder alignment, resolve conflicts, and foster consensus on project scope, requirements, and timelines.

⛳️ Requirements

• Bachelor's degree (BS or BA) in a relevant field or equivalent experience.

• 7–8 years of experience in a Business Analyst capacity.

• Proven track record of leading project teams and mentoring junior personnel.

• Over 5 years of experience in leading requirements analysis, documentation, and management across multiple projects simultaneously.

• Experience in leading project teams that adhere to structured project management methodologies (PMI, Six Sigma, Agile, Lean, etc.).

• Strong analytical and problem-solving capabilities.

• Proficient in articulating complex concepts in a clear and simple manner to non-technical audiences.

• Experience with implementation and deployment of ARCHIBUS or similar IWMS applications.

• Proficiency in Microsoft Word, Excel, Project, Visio, and PowerPoint.

• Experience in conducting group presentations, including end-user training sessions.

• Ability to manage projects and efficiently deliver project-specific outcomes.

• Familiarity with ARCHIBUS, TRIRIGA, or other IWMS software.

• Basic to intermediate understanding of AutoCAD and document management practices.

• Basic to intermediate knowledge of the Facilities, Real Estate, and Asset Management sectors and their practices.

• Basic to intermediate knowledge of reporting software such as Crystal Reports or Business Objects.

🏝️ Benefits

• Flexible remote work options.

• Commitment to equal opportunity employment.

• Reasonable accommodations available for individuals with disabilities.