Senior Business Analyst, Fundraising Operations

This is a fully remote position, open to applicants in Washington.

📋 Description

• Ensure the reliability of WWF’s CRM database.

• Manage all automated data processing for Fundraising Operations.

• Create, implement, and oversee file imports and layouts utilizing BrightVine Data Loader, SAS, and BBCRM.

• Collect and document business requirements from stakeholders.

• Formulate solutions and strategies to enhance operational efficiency while aligning with existing systems and integrations.

• Direct the complete lifecycle of special projects, software upgrades, and implementations within Fundraising Operations.

• Recognize and address project risks and challenges.

• Facilitate meetings, workshops, and presentations to communicate changes in systems, processes, and configurations.

• Develop and maintain documentation for business processes related to change management and training.

• Investigate industry trends, best practices, and emerging technologies concerning gift administration and process optimization.

• Spot opportunities for ongoing improvement, automation, and innovation.

• Work collaboratively across functions to meet revenue processing and gift administration objectives.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree.

• Over 6 years of experience as a Business Analyst or in a comparable role, ideally within the non-profit sector.

• Required experience with CRM databases and high-volume data processing.

• Strong preference for candidates with experience in BBCRM and BrightVine Data Loader.

• Desired proficiency in Microsoft Power Platform, including Power Apps and Power Automate.

• Excellent problem-solving skills and a proactive approach.

• Proven ability to drive results and add value through process improvement initiatives.

• Strong organizational and project management capabilities.

• Ability to effectively manage multiple priorities and meet deadlines.

• Outstanding communication and interpersonal skills.

• Capability to engage and collaborate with stakeholders at all levels, both internal and external.

• Dedication to fostering and enhancing a culture of inclusion.

• Alignment with WWF’s core values: Courage, Integrity, Respect, and Collaboration.

• Must have legal authorization to work in the U.S.

• This position is not eligible for employment visa sponsorship.

• Must confirm identity and work eligibility in the United States and complete the necessary employment eligibility verification form upon hire.

🏝️ Benefits

• Paid relocation: None.

• Option for remote work.

• Hybrid work in DC is preferred.

• Equal employment opportunities.