Senior Business Analyst – Duck Creek Policy

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Join a compact team of 2–5 business analysts dedicated to the planning, design, development, and launch of business, financial, and operational systems.

• Collect and evaluate data that supports business cases, proposed projects, and system requirements.

• Assist the Underwriting, Claims, and Billing & Collections business units within the Surplus & Specialty Lines Digital Services team.

• Engage with business stakeholders to determine goals, objectives, priorities, system requirements, and current challenges.

• Take part in roadmap planning activities.

• Collaborate with both business and IT stakeholders on the planning, design, development, and implementation of applications and enhancements.

• Facilitate or lead design sessions aimed at prototyping systems and enhancing business processes and information flow.

• Review the effectiveness and efficiency of user experiences and create strategies for improvement.

• Define and manage the scope, parameters, outcomes, and action plans for systems analysis.

• Investigate third-party software options for purchase-versus-build decisions.

• Analyze operating-system and process issues, offering recommendations or alternatives.

• Establish and oversee project timelines, delivery milestones, and communication strategies.

• Provide systems models, requirement specifications, diagrams, and charts to development and quality assurance teams.

• Monitor and manage issues, probable causes, and potential solutions.

• Ensure the compatibility and interoperability of in-house computing systems.

• Coordinate quality assurance, performance, end-user acceptance, and post-implementation testing and support.

• Prepare documentation, training materials, orientation, and training for end users.

⛳️ Requirements

• A Bachelor’s degree.

• At least 5+ years of specialized experience in a Business Analyst role supporting policy systems such as Duck Creek.

• Extensive experience in overseeing the design, development, and implementation of insurance software solutions, systems, or products that support underwriting, financial, or claims application systems.

• Solid understanding of the property and casualty insurance domain, preferably within Commercial or Specialty Insurance.

• Prior experience in Binding Authority underwriting is highly preferred.

• Strong knowledge of Duck Creek Policy or similar platforms.

• Experience in delivering comprehensive insurance product implementations and enhancements.

• Proven project management capabilities.

• Excellent understanding of the organization's goals and objectives.

• Exceptional analytical and creative problem-solving abilities.

• Outstanding written and verbal communication skills.

• Excellent listening and interpersonal skills.

• Logical and efficient with a strong attention to detail.

• Ability to conduct research into systems issues and products.

• Capability to communicate concepts in both technical and user-friendly terms.

• Highly self-motivated and driven.

• Ability to prioritize and execute tasks in a high-pressure environment.

• Strong customer service orientation.

• Extensive experience in a collaborative, team-oriented environment.

🏝️ Benefits

• Competitive compensation package.

• Generous 401K employer match.

• Employee Stock Purchase plan with employer matching.

• Generous Paid Time Off.

• Health, dental, and vision benefits.

• Whole-family wellness programs supporting physical, mental, and financial wellbeing.

• Tuition reimbursement.

• Opportunities for industry-related certifications.

• Professional training programs.

• A dynamic, ambitious, fun, and exciting work environment.

• Matching donation program.

• Volunteer opportunities.

• Employee-driven corporate giving initiatives.

• Reasonable accommodations provided.

• An inclusive and diverse workplace.