Senior Business Analyst

This is a fully remote position, open to applicants in Canada.

📋 Description

• Analyze customer requirements and data/information.

• Comprehend clients’ pension business needs and pinpoint suitable solutions.

• Collect, assess, validate, and document business and system requirements.

• Function as a liaison between business and IT teams.

• Support technology solutions aligned with enterprise architecture.

• Aid in designing, modifying, and developing business processes for transformation initiatives.

• Provide insights to enhance efficiency and processes.

• Maintain client relations and communicate with clients, service providers, and programmers.

• Offer daily client support throughout system development and implementation, including telephone assistance.

• Engage in client status meetings and contribute to status reports and meeting notes.

• Manage various clients and tasks while prioritizing workload.

• Send communications to clients.

• Take part in upgrade and new implementation projects.

• Estimate and quote tasks with programmers.

• Conduct client business-requirements sessions (JAD).

• Provide training for clients.

• Analyze intricate business and pension requirements, system modification/enhancement requests, and error corrections.

• Recommend solutions and document functional specifications with programmers.

• Review plan documents and prepare or peer-review specifications.

• Draft release notes and update delivery documentation.

• Assist with monthly support and maintenance updates.

• Adhere to CPAS standard practices and procedures.

• Configure client and plan rules in CPAS v5 products with assistance.

• Ensure systems comply with legislative requirements and accuracy standards.

• Develop quality assurance standards/programs for client installations.

• Document and maintain problem logs.

• Create test plans for upgrades and changes.

• Test template applications, custom work, and bug fixes.

• Enter and update defects in the CPAS Quality system.

• Encourage clients to utilize additional CPAS features.

• Contribute to client invoicing by ensuring timely and accurate tracking in the CPAS Quality system.

• Perform additional duties as assigned.

⛳️ Requirements

• A minimum of 5–7 years of experience related to Canadian pensions or benefits.

• At least 5–7 years of experience as a systems analyst.

• A university degree or equivalent qualification.

• Designation or extensive experience/knowledge in pension plan administration (DB and/or DC), such as PPAC or CEBS coursework.

• Business Analyst Certification.

• Familiarity with systems/application development.

• Proficient client management skills.

• Leadership and management capabilities.

• Willingness to travel as necessary.

• Exceptional written and verbal communication abilities.

• Strong interpersonal, facilitation/presentation, and negotiation skills.

• Advanced organizational, analytical, and problem-solving abilities.

• Capacity to prioritize tasks, meet deadlines, and perform effectively under pressure.

• High integrity and dedication to quality.

• Adaptability to changing circumstances.

• Ability to manage ambiguity and make sound decisions.

• Proven leadership, initiative, responsibility, and personal accountability.

• Capability to remain stationary for extended periods.

• Ability to frequently operate a computer.

• Regular communication via telephone, Teams, and email.

🏝️ Benefits

• Competitive benefits and compensation package.

• Remote work environment.