Senior Business Analyst

This is a fully remote position, open to applicants in Canada.

📋 Description

• Analyze and collect client requirements along with relevant information and data.

• Enhance configurations, train clients, optimize business processes, and ensure client satisfaction.

• Serve as a liaison among pension clients, business teams, technology sectors, IT departments, service providers, and programmers.

• Analyze, validate, and document both business and system requirements.

• Support technology solutions that are in line with enterprise architecture.

• Design, modify, and develop business processes aimed at business transformation solutions.

• Provide input for improving efficiency and processes.

• Maintain client relationships and offer daily support throughout system development and implementation.

• Attend client status meetings, preparing reports and meeting notes.

• Manage multiple clients while prioritizing tasks effectively.

• Participate in upgrade and new implementation initiatives.

• Estimate and provide quotes for work with programmers.

• Conduct JAD sessions to gather business requirements.

• Deliver client training.

• Analyze pension needs and requests for system modifications, enhancements, and error corrections.

• Propose solutions and document functional specifications alongside programmers.

• Review plan documents and prepare or peer-review specifications.

• Draft release notes and update delivery documents as necessary.

• Assist with monthly support and maintenance updates.

• Set up client and plan rules within CPAS v5 products with assistance.

• Ensure compliance with legislative requirements and accuracy standards.

• Develop quality assurance standards and programs for client installations.

• Maintain problem logs and create test plans.

• Test templates, custom work, and defect resolutions.

• Enter and update defects in the CPAS Quality system.

• Support upselling and configuration of additional CPAS functionalities.

• Contribute to client invoicing through accurate tracking within the CPAS Quality system.

⛳️ Requirements

• A minimum of 5–7 years of experience in Canadian pension or benefit-related fields.

• At least 5–7 years of experience as a systems analyst.

• A university degree or equivalent qualification.

• Designation or substantial experience/knowledge in pension plan administration (DB and/or DC).

• Completion of relevant pension education courses, such as PPAC or CEBS.

• Business Analyst Certification.

• Familiarity with systems/application development.

• Strong client management skills.

• Leadership and management abilities.

• Willingness to travel as required.

• Exceptional written and verbal communication skills.

• Strong interpersonal, facilitation/presentation, and negotiation capabilities.

• Advanced organizational, analytical, and problem-solving skills.

• Capability to prioritize tasks, meet deadlines, and perform under pressure.

• High integrity and commitment to quality standards.

• Adaptability to changing situations.

• Ability to handle ambiguity and make informed decisions.

• Skilled in initiating, developing, and maintaining effective working relationships.

• Demonstrated initiative and personal accountability.

• Ability to remain stationary for extended periods while operating a computer.

🏝️ Benefits

• Competitive benefits and compensation package.

• Remote work environment.