Senior Business Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Elicit, analyze, specify, and validate the business needs of project sponsors and stakeholders.

• Collect customer requirements through workshops, questionnaires, surveys, site visits, workflows, use cases, and scenarios.

• Convert conceptual customer requirements into precise functional requirements for developers and project teams.

• Analyze and verify requirements to ensure completeness, consistency, clarity, feasibility, and compliance with standards.

• Develop process models, specifications, diagrams, and charts.

• Review detailed requirements and user stories with business stakeholders.

• Conduct peer reviews of business requirements and refine the backlog.

• Collaborate with stakeholders and project teams to prioritize requirements.

• Manage and track requirements throughout the project lifecycle.

• Communicate changes to business requirements and solutions through written documentation.

• Foster trusted relationships with client stakeholders and internal team members.

• Oversee multiple concurrent projects while balancing priorities and deadlines.

• Utilize AI tools throughout the requirements lifecycle, including discovery notes, BRDs, user stories, and acceptance criteria.

• Improve MSQ DX’s methods for gathering and documenting requirements.

• Assist in developing standard requirements templates.

• Guide and mentor junior staff members.

• Pilot and advocate for AI-powered workflows and tools within the BA team.

• Share prompts, templates, and insights gained with the broader team.

• Collaborate with clients/product owners, solutions architects, developers, designers, and QA personnel.

• MSQ DX provides connected, optimized digital solutions through experience design and technology consultancy.

⛳️ Requirements

• A minimum of 5 years of experience in the web project lifecycle from discovery through design, implementation, and release, preferably within a MarTech digital agency.

• 2 to 5 years of prior experience in product management and/or project management.

• Over 5 years of experience with Content Management Systems (CMS).

• Familiarity with web page structure and WCAG 2.1/2.2 accessibility standards.

• Experience in Quality Assurance and testing processes.

• Capability to work effectively within an Agile or Waterfall environment.

• Proficiency in writing well-organized and easily understandable user stories and requirements.

• Strong analytical, mathematical, and creative problem-solving abilities.

• Exceptional listening, interpersonal, written, and verbal communication skills.

• Ability to prioritize and manage three or more concurrent client engagements.

• Bachelor's degree from an accredited institution, preferably in Business or Management Information Systems.

• Proficient in using Office 365 applications, including Outlook, Teams, Word, Excel, and PowerPoint.

• Experience with diagramming software such as Visio or Miro.

• Experience managing project requirements using Jira or Azure DevOps.

• Demonstrated use of AI tools like Claude, ChatGPT, or Copilot.

• Prior experience in a digital agency environment, particularly with MarTech-focused projects, is essential.

🏝️ Benefits

• Health insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• 401(k) plan with up to a 4% company match.

• Self-managed personal time off.

• Ongoing learning opportunities.

• Mentorship.

• Professional development.

• Opportunities for growth and collaboration with cross-cultural teams for members based in Brazil.