Senior Business Analyst

This is a fully remote position, open to applicants in Canada.

📋 Description

• Collaborate as a member of a support delivery team to analyze and gather requirements, enhance configurations, provide training, improve business processes, and ensure client satisfaction.

• Serve as a liaison between pension clients and the programming team to implement effective solutions that meet client business needs.

• Analyze customer requirements along with relevant information and data.

• Comprehend client pension business needs and identify suitable solutions.

• Collect, analyze, validate, and document business and system requirements.

• Act as a bridge between business and IT teams, supporting technology solutions aligned with enterprise architecture.

• Design, modify, and create business processes for transformative business solutions.

• Conduct research and fact-finding to support decisions regarding processes and systems.

• Provide insights to enhance efficiency and streamline processes.

• Maintain client relationships and coordinate with clients, service providers, and programmers.

• Offer daily client support throughout system development and implementation, including telephone assistance.

• Participate in client status meetings, prepare status reports, and take meeting notes.

• Manage multiple clients and tasks, prioritizing effectively.

• Prepare client correspondence.

• Engage in upgrade and new implementation projects, including estimating and quoting work with programmers.

• Conduct Joint Application Development (JAD) sessions to gather business requirements.

• Provide training to clients.

• Analyze intricate business and pension requirements, system modifications, enhancements, and error corrections.

• Propose solutions and document functional specifications in collaboration with programmers.

• Review and analyze plan documents, and prepare or peer-review specifications.

• Draft release notes and update delivery documentation.

• Assist with monthly support and maintenance updates.

• Adhere to CPAS standard practices and procedures.

• Set up client and plan rules in CPAS v5 products with assistance.

• Ensure compliance with legislation and accuracy standards.

• Develop quality assurance standards and programs for client installations.

• Document and maintain problem logs.

• Create test plans for upgrades and changes.

• Test templates, custom work, and defect resolutions for system quality assurance.

• Enter and update defects in the CPAS Quality system.

• Upsell and encourage clients to configure additional CPAS features.

• Contribute to client invoicing through timely and accurate tracking in the CPAS Quality system.

⛳️ Requirements

• A minimum of 5–7 years of experience in Canadian pensions or benefits.

• At least 5–7 years of experience as a systems analyst.

• A university degree or equivalent qualifications.

• Designation or extensive knowledge in pension plan administration (DB and/or DC), such as PPAC or CEBS course.

• Business Analyst Certification.

• Familiarity with systems/application development.

• Strong client management abilities.

• Leadership and management skills.

• Willingness to travel as required.

• Exceptional written and verbal communication skills.

• Strong interpersonal, facilitation/presentation, and negotiation skills.

• Advanced organizational, analytical, and problem-solving capabilities.

• Ability to prioritize tasks, meet deadlines, and perform effectively under pressure.

• High integrity and commitment to quality.

• Adaptability to changing circumstances.

• Proficient in managing ambiguity and making informed decisions.

• Demonstrated leadership, relationship-building, initiative, responsibility, and personal accountability.

• Ability to remain stationary for extended periods and operate a computer consistently.

• Frequent communication via telephone, Teams, and email.

🏝️ Benefits

• A competitive benefits and compensation package.

• Opportunities for remote work.