Senior Brand Success Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the strategic success and overall health of a portfolio comprising high-value and key growth brands.

• Collaborate with Sales to create relationship and program growth strategies.

• Track performance against established plans, identify gaps, and enhance ROAS, campaign efficiency, CMP activities, and overall program effectiveness.

• Facilitate regular business reviews and Quarterly Business Reviews (QBRs) for marketing leaders and senior brand stakeholders.

• Formulate data-driven strategic recommendations, growth strategies, campaign summaries, expansion possibilities, and category or seasonal strategies.

• Analyze performance data, develop forecasts, assess opportunities, and convert insights into actionable brand recommendations.

• Recognize account risks, performance trends, and growth avenues.

• Act as a strategic advisor on LTK’s Brand Platform, Creator marketing, and industry best practices.

• Meet and surpass KPIs and OKRs centered on portfolio GMV growth, Transaction Revenue, CMP activities, feature adoption, campaign execution, brand ROI, and retention.

• Navigate intricate customer challenges and collaborate across LTK to facilitate resolutions.

• Deliver a premium customer experience and foster trusted relationships with senior customer stakeholders.

⛳️ Requirements

• Bachelor’s degree or equivalent practical experience.

• Background in Creator or influencer marketing, digital media, advertising, e-commerce, or a related field.

• Proficiency with HubSpot or a similar CRM.

• Over 4 years of experience in Customer Success, Account Management, digital media, marketing, SaaS, or another relevant customer-facing role.

• Proven experience managing complex or high-value customer relationships and creating strategic account or growth plans.

• Strong analytical abilities, including experience interpreting large datasets, assessing performance, forecasting, identifying opportunities, and converting insights into strategic recommendations.

• Proven track record of driving measurable customer or business outcomes, including growth, retention, adoption, revenue, or related performance metrics.

• Experience in developing and delivering strategic business reviews, performance narratives, and recommendations to senior customer stakeholders.

• Experience in crafting Creator or influencer marketing strategies, including Creator selection, program design, or portfolio optimization.

• Strong business acumen.

• Capability to independently navigate complex customer challenges, competing priorities, and ambiguous situations.

• Excellent written and verbal communication skills.

• Strong organizational and project management capabilities.

• Familiarity with CRM and other customer success, reporting, or analytics systems.

• Experience using AI tools to enhance productivity, analysis, customer insights, or workflows.

• A proactive mindset focused on seizing opportunities and acting with urgency.

• Commitment to rigorous prioritization and operational excellence.

• Adaptability to a dynamic and fast-paced environment.

• Growth-oriented mindset and openness to feedback.

• Authorization to work in the U.S.; employment visa sponsorship is not available for new sponsorship opportunities.

🏝️ Benefits

• A remote-first, productivity-oriented work environment.

• Competitive compensation and benefits package designed to meet the needs of you and your family.

• 401(k) plan with LTK company matching.

• Medical Insurance.

• Vision Insurance.

• Dental Insurance.

• Paid Maternity Leave.

• Paid Paternity Leave.

• Summer Fridays.

• Flexible PTO.