Senior B2B Operations Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Development of processes, data flows, and operational methodologies for the B2B sector.

• Functional accountability for mapping B2B processes within the CRM system.

• Identifying bottlenecks in data management and workflows while formulating requirements for structure and automation.

• Collaborating with involved teams to implement new workflows — encompassing lead qualification, onboarding, pricing and terms logic, partner communication, and shop processes.

• Building and overseeing B2B processes from lead qualification and onboarding through to ongoing partner support.

• Engaging in interface work with CRM, Automation, Data & AI, and IT departments.

• Facilitating connections among Sales, Supply Chain, Finance, and Product to ensure seamless operations.

• Leading cross-functional projects.

• Defining and monitoring central KPIs such as conversion rate, pipeline velocity, lead quality, and customer value.

• Creating reporting frameworks for operational management.

• Developing and implementing best-practice playbooks and Standard Operating Procedures (SOPs).

• Managing B2B newsletters and partner communications, including analysis of open rates, click-through rates (CTR), and conversions.

• Developing and upkeeping pricing and terms logic within the shop and CRM.

• Overseeing the B2B shop and Education Shop, including product access, collections, bundles, and minor adjustments.

• Assisting with shop migration.

• Ensuring the quality, completeness, and accuracy of product data.

⛳️ Requirements

• 3–4+ years of experience in a sales organization, commercial/sales operations, strategy consulting, or scale-up environment.

• A background in strategy consulting or business development is advantageous.

• Ideally, experience with HubSpot.

• Proficient in managing CRM systems and digital workflows.

• A hands-on generalist with strong process and systems thinking capabilities.

• Proven experience in independently leading complex cross-functional projects — from scoping and business case development through implementation to team integration.

• An entrepreneurial mindset coupled with independent, well-informed decision-making skills.

• Strong analytical abilities and comfort in working with large datasets and spreadsheets.

• High affinity for AI and data, along with practical experience using AI tools.

• Capacity to structure business needs and translate them into actionable requirements for processes, data, and systems.

• Clear and audience-appropriate communication within the organization.

• Proficiency in German.

• Confident communication skills in English.

• A respectful and empathetic interpersonal style.

• Creative, entrepreneurial thinking, and a high level of personal accountability.

🏝️ Benefits

• Remote-first environment — available within Germany and occasionally from abroad.

• Flexible working hours with a shared core time of 9–12.

• Overtime is fully compensated with time off in lieu.

• Full-time employment at our company is based on a 36-hour work week.

• 30 days of vacation per year.

• Monthly team meetups in Stuttgart or Berlin.

• Two inspiring offsite retreats per year.

• Flexible benefits such as a shopping allowance, mobility subsidy, or Urban Sports membership — available after successful completion of the probation period.

• Start date: immediate.

• A competitive and equitable compensation package.