Manager, Global Central Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist leadership teams and global trainers of partners to ensure they develop into Subject Matter Experts (SMEs)

• Provide feedback and guidance to global partners

• Ensure that global partners adhere to Service Level Agreements (SLAs) and uphold accountability

• Communicate updates regarding internal initiatives, procedures, and policies

• Create, update, and manage documentation

• Align global Distribution Center/Quality Control (DC/QC) workflows with internal Standard Operating Procedures (SOPs), processes, and protocols

• Oversee the implementation of change-management initiatives and associated policies and processes

• Address escalated issues from clients, requesters, and interdepartmental teams

• Establish SLAs, monthly production goals, overtime parameters, and workforce management responsibilities alongside operations leadership

• Evaluate team performance in collaboration with global partners and internal leaders

• Identify, assess, and address opportunities for operational excellence and continuous improvement

• Manage access to applications/reports and oversee the termination of contractor access

• Provide support during technical events

• Collaborate with internal technology teams on data and digital initiatives

• Facilitate automation, digital transformation, and process enhancement initiatives

• Offer managerial support during periods of reduced capacity

• Propel Sharecare’s transition plan forward to meet transition milestones and objectives

• Adhere to relevant policies, including HIPAA, as well as state and federal regulations and labor laws

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience is required

• Preferred: At least 5 years of experience in Medical Records

• Preferred: A minimum of 1 year of management experience or 2 years in a lead role

• Familiarity with management applications, including the Microsoft Suite, Visio, CRM, Power BI, and Workday

• CRIS certification is mandatory

• Highly team-oriented

• Capable of thriving in a fast-paced, multitasking environment while effectively prioritizing and meeting deadlines

• Exceptional communication and documentation abilities

• Excellent customer service skills paired with strong negotiation capabilities

• Detail-oriented with robust analytical and effective problem-solving skills

• Proficient in handling confidential materials and information with professionalism

• Consistently proactive

• Ability to navigate uncertain situations or adapt to changing business needs

• Transparent in sharing information while maintaining a professional demeanor

• Strong presentation abilities

• Capable of executing responsibilities in compliance with HIPAA and state/federal regulations related to operations and labor laws

🏝️ Benefits

• Protections under Equal Opportunity Employer

• Participation in E-Verify