Associate Manager, Care Coordination, Billing Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise Care Coordinators, Billing Care Coordinators, and offshore billing support, offering customized coaching, training, and oversight.

• Facilitate onboarding, performance management, professional growth, and goal setting.

• Manage care coordination and billing processes, encompassing task assignments, queues, workload distribution, SLAs, invoice/payment procedures, and intricate cases.

• Collaborate with RCM and co-management to ensure performance maintenance, audit tasks, balance resources, and align frontline operations with revenue cycle objectives.

• Act as the final escalation point for complicated member care and billing challenges.

• Perform root-cause analyses to pinpoint and avert recurring issues.

• Supervise QA and peer-coaching processes to uphold service quality, accuracy, and compliance.

• Represent Care Coordination and Billing Operations in cross-departmental initiatives.

• Work with SMEs and RCM to enhance workflows and identify automation possibilities.

• Utilize member satisfaction, turnaround time, and team performance metrics to inform coaching and process enhancements.

• Lead operational teams focused on Care Coordination and Revenue Operations.

⛳️ Requirements

• At least 3 years of experience in healthcare operations, care coordination, or contact center management in a membership-based healthcare environment.

• Exceptional leadership capabilities with a proven history of effectively managing teams, boosting performance, and fostering a positive workplace culture.

• Strong knowledge of healthcare processes, medical terminology, and member engagement within a healthcare context.

• Demonstrated experience in billing and revenue cycle management.

• Excellent verbal and written communication skills, with the capacity to empathize and engage with members and colleagues.

• Proficiency in contact center software, member relationship management (CRM) systems, and Google Workspace.

• Strong problem-solving abilities and the capacity to stay composed under pressure.

• Commitment to strict confidentiality standards and understanding of healthcare data privacy regulations, including HIPAA.

• Detail-oriented with excellent organizational and multitasking skills.

• Ability to adapt to shifting priorities and business requirements.

• Bachelor’s degree in Healthcare Administration, Business Management, or a related field preferred (considered a plus).

🏝️ Benefits

• Opportunity to influence and expand a new model of women’s healthcare.

• Mission-driven environment dedicated to enhancing care for women across various life stages.

• Collaborative and thoughtful team focused on improving patient and provider experiences.

• Modern care model that integrates clinical care, operations, technology, and innovation.

• Meaningful chance to contribute to the development of scalable systems, workflows, and practices.

• Benefits aligned with Tia’s benefit plans and eligibility criteria.

• Potential attendance at company and team off-site events.