Senior Associate, Global Engagement Marketing

This is a fully remote position, open to applicants in New York.

📋 Description

• Develop, test, schedule, and execute email and SMS campaigns within Klaviyo.

• Manage the daily campaign production workflow, from briefs and calendars to product priorities and creative assets, ensuring effective communication across owned channels.

• Assist in maintaining the global engagement calendar for product launches, seasonal promotions, retention strategies, and winback campaigns.

• Collaborate with the Global Engagement Lead and Brand Managers to craft compelling email and SMS narratives.

• Liaise with Creative, Brand, Digital Product, Analytics, Growth, CX, Legal, and other stakeholders.

• Enhance campaign planning, execution, quality assurance, documentation, templates, and reporting processes.

• Analyze campaign performance and customer behavior utilizing Klaviyo and analytical insights.

• Aid in updates to lifecycle and flow communications, including triggered messages, personalization testing, and quality of customer journeys.

⛳️ Requirements

• Proficient in CRM tools, with a preference for Klaviyo.

• Experience in supporting email, SMS, CRM, lifecycle, retention, or e-commerce marketing campaigns, preferably for a consumer brand or subscription service.

• Detail-oriented and strong in operations.

• Passionate about copywriting, storytelling, and customer communication.

• Eager to learn about strategy and performance metrics.

• Comfortable using data to analyze campaign effectiveness, identify trends, and propose actionable improvements.

• Proactive communicator who can manage inter-team dependencies, identify risks early, and maintain project momentum.

• Organized and collaborative in approach.

• Able to work with global colleagues across various time zones, including reporting to a manager based in the UK.

• Strong focus on customer satisfaction.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401k matching program.

• Equity in Mammoth Brands.

• Flexible vacation and working hours.

• Learning and development stipend.

• 4 weeks of sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years.

• 20 weeks of fully paid leave for parents who give birth, or 16 weeks of fully paid leave for all other paths to parenthood.

• Engaging in-person and virtual events, including happy hours, team-building activities, and rooftop parties.

• Complimentary products from our family of brands.

• Bagels on Wednesdays, lunch on Thursdays, and fully stocked kitchens with snacks, coffee, and beverages daily.

• Free products and the chance to hold some meetings without Zoom.