Senior Associate, Accounts Receivable

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the offshore Genpact Collections team to guarantee accurate and prompt completion of tasks.

• Handle collections for North American key clients, including Amazon, Walmart, and Target.

• Analyze root causes of payment delays and drive prompt resolutions.

• Reconcile customer accounts while investigating and addressing discrepancies in payment terms.

• Track Average Days Delinquent, identify payment patterns and underlying issues, and implement strategies to enhance payment performance.

• Foster and sustain relationships with customers, Sales, and Business Unit partners.

• Escalate and resolve collection challenges with both internal and external teams.

• Generate reports and offer management insights on significant balances, risks, operational challenges, and collection performance.

• Oversee the EDI invoice-rejection process, which includes researching, correcting, retriggering, and resolving rejected invoices.

• Assist in the implementation and upgrades of accounts receivable systems.

• Address escalations related to collections from customers and internal teams.

• Manage customer portals effectively.

• Ensure adherence to company policies, internal and external controls, and audit requirements.

• Enhance processes, optimize cash flow, and reduce overdue receivables.

⛳️ Requirements

• Robust leadership and team management skills.

• Extensive knowledge and proven experience with EDI and collections.

• Proficient in SAP, Power BI, OnBase, and Microsoft Office applications, particularly Excel.

• Strong understanding of accounts receivable processes.

• Experience with Genpact (third-party BPO) is a plus.

• Strong work ethic and dedication to achieving results within project timelines.

• Ability to work autonomously while also being a collaborative team member.

• Capable of gathering, analyzing, and interpreting data to address challenges and make informed decisions.

• Strong analytical skills coupled with excellent customer service abilities.

• Effective communication skills.

• Commitment to fulfilling defined SLAs.

• Adaptability to thrive in a dynamic, fast-paced environment.

• 5+ years of experience in a high-paced business accounts receivable setting and/or a bachelor's degree (preferred qualifications).

🏝️ Benefits

• Option for remote work.

• Equal Opportunity Employer.

• Compliance with employment laws.

• EOE/M/F/Vet/Disabled applicants are encouraged to apply.