Collections Specialist – AR Analyst

This is a fully remote position, open to applicants in Nebraska.

📋 Description

• Conduct timely outreach to clients via phone, email, and text in accordance with established accounts receivable follow-up schedules.

• Negotiate for full payment or the highest possible immediate payment while preserving professional relationships with clients.

• Accurately process payments, ACH authorizations, and adjustments to accounts.

• Document activities related to collections and communications with clients as per established protocols.

• Monitor assigned accounts on a daily basis to detect payment issues, billing errors, or anomalies in the system.

• Escalate complex accounts, disputes, or sensitive client matters to the Accounts Receivable Manager along with proposed solutions.

• Undertake ad hoc collection projects for significantly aged accounts.

• Ensure adherence to standard operating procedures and documentation requirements for accounts receivable.

• Develop and maintain dashboards that track Days Sales Outstanding (DSO), aging trends, and collection rates.

• Analyze client payment behaviors to identify risk factors and opportunities for process improvements.

• Review trends in accounts receivable data to support changes in policies and procedures.

• Create reports and visualizations that communicate accounts receivable performance to the Accounts Receivable Manager and Chief Financial Officer.

• Assist in forecasting and cash collection projections utilizing data-driven analysis.

• Engage in cross-functional projects that require expertise in accounts receivable or financial analysis.

• Report directly to the Accounts Receivable Manager, while maintaining a dotted-line relationship with the CFO for analytical tasks.

⛳️ Requirements

• Educational background in business, accounting, finance, or a related field.

• A bachelor's degree is preferred but not mandatory.

• At least 3 years of experience in a client-facing role.

• Proven experience in collections, accounts receivable, or billing operations.

• Proficient in Microsoft Excel, including pivot tables, formulas, and data analysis.

• Strong written and verbal communication skills, with the ability to maintain professionalism during challenging discussions.

• Exceptional attention to detail and organizational abilities.

• Capability to learn and work effectively with accounting/ERP systems and accounts receivable management tools.

• A self-directed learner with the ability to independently acquire new technical skills.

• An analytical mindset capable of identifying patterns and insights from data.

• Demonstrated ability to manage client relationships while meeting financial targets.

• Experience with business intelligence or reporting tools (such as Power BI, Tableau, SQL, or similar).

• Familiarity with data visualization and the creation of dashboards.

• Currently pursuing or planning to pursue CPA or another relevant professional certification.

• Experience working across functions between finance and client-facing teams.

• Background in process improvement or operational excellence initiatives.

• Experience in professional services billing or collections.

🏝️ Benefits

• Competitive compensation.

• Generous paid time off (PTO).

• 401(k) plan with firm contributions.

• Health, dental, and vision insurance.

• Employee Assistance Program (EAP).

• Opportunities for professional development.

• Company merchandise and team events.

• Opportunities for community involvement.

• Personalized onboarding experience.

• A mission-driven environment focused on accountability, trust, and performance.