Senior Asset Manager, Commercial Servicing

This is a fully remote position, open to applicants in Florida.

📋 Description

• Conduct proactive monitoring and surveillance of assigned assets securing CRE loans.

• Act as the primary contact for borrowers, investors, third parties, and internal business units.

• Oversee an assigned portfolio and facilitate requests from borrowers.

• Monitor and enforce compliance with loan covenants, letters of credit, escrow and reserve functions, insurance requirements, and financial performance.

• Execute quality-control checks of loan boarding against loan documents.

• Coach and mentor Asset Managers on CRE loan documentation, complex assets, financial analysis, pro formas, and construction draws.

• Analyze rent rolls, financial statements, property inspections, and other documents to identify potential performance issues.

• Spread and evaluate property-level financial statements.

• Develop pro formas based on historical property performance.

• Address delinquent payment issues with borrowers and investors.

• Compute amortization, interest, default interest, prepayment premiums, yield maintenance, and escrow constants.

• Create, maintain, and monitor investor-level watchlists.

• Lead client calls and meetings concerning loan performance issues.

• Review borrower loan draws and manage construction/rehabilitation loan covenants.

• Engage with borrowers about exit strategies and market conditions as projects near maturity.

• Prepare, collaborate on, and review CREF-C reporting packages.

• Serve as the first point of contact for team escalations and escalate matters to management.

• Read and interpret CRE loan documents to assess borrower request eligibility.

• Discuss borrower requests with borrowers and investors and resolve submissions.

• Prepare presentation-level summaries and recommendations for borrower requests.

• Review and approve Asset Manager summaries.

• Process assumptions, collateral substitutions, insurance losses, insurance non-compliance, lender-placed insurance, maturity extensions, loan modifications, partial collateral releases, and property management changes.

• Generate investor reports and presentations.

• Coordinate with internal departments, update policies and procedures, assist with audits, and lead team training sessions.

• Perform additional duties as assigned.

⛳️ Requirements

• A minimum of 8 years of experience in CRE loan servicing is required.

• A four-year degree from an accredited university is preferred or equivalent work experience.

• Familiarity with the complete CRE loan life cycle from onboarding through mortgage satisfaction.

• Strong skills in Word, Excel, Outlook, CoPilot, and other information processing software.

• Capability to perform complex calculations using calculators and systems.

• Ability to reason and exercise sound judgment.

• Competence in handling sensitive and confidential information appropriately.

• Exceptional verbal, written, and listening communication skills.

• Strong customer service, professional relationship-building, and conflict-resolution skills.

• Ability to manage challenging conversations.

• Self-motivated with the ability to work independently.

• High attention to detail.

• Must successfully pass the Company's background screening process before starting employment.

• May need to pass client-specific background checks or meet applicable federal/state licensing requirements.

• 1–2 years of experience in a leadership role is preferred.

• Bilingual proficiency in English and Spanish is considered a plus.

• Previous experience with the REALSynergy servicing system is a plus.

🏝️ Benefits

• Annual performance-based bonus.

• Medical, dental, and vision coverage.

• Up to 3% match on 401(k) contributions.

• Generous paid time off.

• Company-paid life, accident, and disability coverage.

• Mental, physical, and financial wellness programs.

• Equal employment opportunity and accommodation support.