Senior Application Support Engineer

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver advanced technical assistance by collaborating with Tier 1 and Tier 2 Service Desk teams to identify, troubleshoot, and resolve intricate customer issues.

• Engage in major incident response and conduct root cause analyses.

• Evaluate business, product, and customer requirements to create scalable, maintainable, high-performing, and interoperable technical solutions.

• Work alongside Product, Engineering, Support, and other relevant stakeholders to design, develop, test, implement, and maintain enhancements and bug fixes.

• Assess emerging technologies and suggest enhancements to tools, frameworks, coding standards, and software development methodologies.

• Provide technical guidance and mentorship to developers and Tier 1/Tier 2 support teams.

• Decompose technical tasks, direct implementation strategies, and act as the main technical escalation point.

• Maintain and improve development frameworks, technical documentation, and operational procedures.

• Ensure that solutions comply with security, privacy, quality, performance, and architectural standards.

• Mentor and coach junior developers and co-op students through code evaluations and technical advice.

• Participate in an on-call production support rotation and offer after-hours assistance for critical incidents.

• Safeguard confidential information and utilize it solely for employment-related responsibilities.

⛳️ Requirements

• Post-secondary degree in Computer Science, Engineering, Mathematics, or a related discipline, and/or equivalent professional experience.

• Over 8 years of experience in Software Development using Java.

• Proven experience in developing software applications.

• Familiarity with unit and functional testing practices.

• Experience in comprehensive feature development.

• Background in building complex systems.

• Proficiency with HL7 (V2, FHIR) is highly desirable.

• Knowledge of Hibernate, Spring, REST web services, and Git is a plus.

• Experience in a support/troubleshooting role is an advantage.

• Preference will be given to candidates located in Ontario.

🏝️ Benefits

• Remote Work Environment

• Flexible Time Away From Work Policy including PTO, Personal and Sick Days

• Competitive Salary and Health/Medical Benefits

• RRSP/TFSA/401K Employee Contribution

• Life and Disability

• Employee Assistance Program

• FHIR Study Program and Skillsoft Learning

• Super HAPI Fun Club

• Workplace accommodations during interviews or while working at Smile