Senior Analyst, GTM Systems

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Lead the discovery process with business stakeholders to gain insights into operational objectives, existing processes, and essential requirements.

• Analyze, model, and document requirements, which includes creating workflow diagrams and solution specifications.

• Assess platform capabilities and propose solutions, incorporating automated controls and data regulations.

• Evaluate impacts on upstream and downstream processes prior to implementing changes.

• Challenge requests that lack a direct connection to defined business outcomes.

• Oversee the configuration, administration, health, and documentation of assigned GTM platforms.

• Provide backup support for other GTM Systems platforms as needed.

• Manage vendor relationships, including usage and support for the platforms under your ownership.

• Establish and adhere to build standards.

• Maintain procedures and documentation related to platforms and automated processes.

• Enhance usability, reliability, and adoption of GTM platforms.

• Design, construct, and sustain workflows and automations connecting various GTM platforms.

• Diagnose failures across platforms and drive resolutions with the appropriate owners.

• Monitor workflow performance and exceptions after launch.

• Collaborate with Enterprise Systems and Software Engineering on CRM and Five9 modifications, encompassing requirements, solution reviews, UAT, and integrations.

• Evaluate incoming requests, communicate with requesters, and manage the backlog effectively.

• Plan milestones and phases for significant changes, ensuring that work remains on schedule and within budget.

• Lead user acceptance testing for assigned changes.

• Document system changes and employ change management practices for rollout, readiness, and adoption.

• Define health, adoption, and outcome metrics for platforms and workflows.

• Validate changes post-release and over time.

• Assess AI and automation technologies to enhance GTM team workflows.

⛳️ Requirements

• Bachelor's or master's degree in business, information systems, or a related field, or equivalent experience.

• 8+ years of experience in Business Systems, Revenue Operations, Sales Operations, or Marketing Operations roles.

• Practical experience in administering and configuring GTM platforms.

• Experience in leading CRM requirements gathering and solution design.

• Strong understanding of CRM data models, workflows, and integrations.

• Microsoft Dynamics 365 experience is preferred.

• Familiarity with building or maintaining automations or integrations across platforms.

• Proven capability to gather requirements, draft specifications, and lead user acceptance testing.

• Strong troubleshooting skills, particularly for issues that span multiple platforms.

• Ability to translate business needs into technical requirements and convey technical constraints in business terms.

• Excellent communication and strong stakeholder management skills.

• Experience with Gong, Clay, Workato, Power Automate, LeanData, or Five9 is a plus.

• Experience in a high-velocity sales environment or within a B2B SaaS, transportation, or logistics business is advantageous.

• Formal training or certification in business analysis, project management, or change management is a plus.

• Experience utilizing AI tools to automate or enhance GTM operations is a plus.

🏝️ Benefits

• Comprehensive benefits package, including medical, dental, and vision coverage starting on the date of hire.

• Paid Time Off, encompassing vacation, sick leave, holidays, and floating holidays.

• 401(k) plan with employer matching.

• Company-funded lifestyle account available from the date of hire, supporting physical and mental well-being, which includes ski passes, retreats, and gym memberships.

• Tuition Reimbursement Program.

• Optional benefits, including Legal and Pet Discounts.

• Employee Assistance Program at no cost.

• Company-sponsored and funded Culture Team dedicated to enhancing employees’ physical, mental, and professional well-being.

• Community Give-Back initiatives.

• Employee development programs.