Senior Analyst, Care Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead intricate analyses within Care Operations to uncover trends, diagnose underlying causes, and convert ambiguous business challenges into actionable strategies and recommendations.

• Monitor business performance and Care Operations KPIs to proactively pinpoint risks and opportunities.

• Utilize data and insights from patients to advocate for enhancements to both the patient and Care team experience.

• Independently manage analytical and operational workstreams.

• Prioritize issues, devise solutions, and drive measurable improvements in growth, efficiency, quality, and care delivery.

• Collaborate with teams in Product, Medical Affairs, Growth, Customer Support, and Clinical Operations.

• Influence priorities and translate operational insights into enhancements in products and processes.

• Assess the impact of launches, experiments, and operational adjustments.

• Identify opportunities for iteration and ensure follow-through until performance stabilizes.

• Present complex findings, trade-offs, and recommendations to senior stakeholders.

• Adjust communication styles for both technical and non-technical audiences, fostering alignment on the way forward.

• Report to the Director of Business Operations.

⛳️ Requirements

• 6+ years of experience in operations and/or analytics, ideally at a high-growth DTC company or consumer marketplace.

• Proven success in analytical and operations roles within a rapidly expanding organization.

• Ability to balance quantitative and qualitative data to facilitate swift decision-making and execution.

• Strong business acumen coupled with excellent communication skills.

• Capacity to translate complex data into clear narratives, actionable insights, and recommendations for both technical and non-technical stakeholders.

• Advanced proficiency in Excel, Looker, and Tableau.

• Experience using AI tools such as Claude to enhance analysis and synthesize data.

• Proven leadership capabilities and a collaborative approach.

• Passion for mentoring and fostering team members' growth.

• Ability to excel and adapt in a fast-paced, high-growth, and rapidly evolving environment.

• Legally authorized to work in the U.S. without restrictions for any employer.

🏝️ Benefits

• Competitive salary & equity compensation for full-time positions.

• Unlimited PTO.

• Company holidays.

• Quarterly mental health days.

• Comprehensive medical, dental & vision benefits.

• Parental leave.

• Employee Stock Purchase Program (ESPP).

• 401k benefits with employer matching contributions.

• Offsite team retreats.

• Talent-first flexible/remote work approach.