Senior Analyst, Business Operations – Strategy

This is a fully remote position, open to applicants in California.

📋 Description

• Develop and manage datasets and dashboards utilizing SQL and Tableau to assess pipeline health and leading indicators.

• Link pipeline metrics to downstream outcomes such as onboarding duration, customer adoption, and retention rates.

• Take ownership of pipeline reporting and forecasting for Property Care Sales.

• Conduct weekly and monthly forecast reviews with senior leadership.

• Collaborate with Sales leadership, Product, and Marketing teams to create segment- and trade-specific value propositions using customer data and ROI analysis.

• Construct business cases and field proof points, focusing on routing efficiency, adoption benchmarks, and migration results.

• Integrate win/loss analyses and customer feedback into inputs for messaging, pricing, packaging, and product roadmaps.

• Assist in territory and segment design, capacity planning, quota setting, and representative ramp tracking.

• Uphold the Property Care GTM operating rhythm and decision-tracking processes.

• Recognize Sales-to-Onboarding handoff challenges and devise process enhancements.

• Create and implement an outbound sales strategy with SDR leadership, including target account lists, ICP definitions, sequencing, and lead routing.

• Establish metrics, dashboards, and experiments to evaluate outreach effectiveness, meetings booked, and qualified pipeline metrics.

• Refine the outbound strategy based on conversion data and document a scalable playbook.

• Manage high-impact special projects from opportunity identification through execution and iterative improvement.

⛳️ Requirements

• 2-4+ years of professional experience in high-growth technology firms and/or management consulting.

• Proficient with AI tools such as Claude, ChatGPT, and Cursor.

• Functional experience in revenue operations, business operations, or sales operations within a SaaS environment is preferred.

• Experience with pipeline management and sales forecasting.

• Proven experience collaborating with Sales and/or SDR teams.

• Familiarity with CRM systems like Salesforce; experience with sales engagement or outbound tools is advantageous.

• Ability to perform quantitative analyses and present findings in dashboard format.

• Strong expertise in Excel/Google Sheets, Tableau, and SQL.

• Demonstrated ability to leverage analytics to drive outcomes and influence strategic decisions.

• Capability to transform data into a clear narrative of customer value, develop actionable plans, and oversee execution.

• Comfortable operating in ambiguous and dynamic settings, including creating new sales motions from the ground up.

• Detail-oriented with robust storytelling abilities.

• Skilled at presenting findings and recommendations clearly, simplifying complex issues for cross-functional stakeholders at all levels.

🏝️ Benefits

• Flexible time off.

• Opportunities for learning and development.

• Comprehensive onboarding program.

• Leadership training.

• Various programs and events.

• Bonusly and peer-nominated awards.

• Company-sponsored medical, dental, and vision plans.

• 100% employer-paid options and 90% coverage for dependents.

• Flexible Spending Account (FSA) and Health Savings Account (HSA).

• 401k matching.

• Telehealth options, including One Medical memberships.

• Parental leave and support.

• Up to $20k in fertility services, including IUI and IVF.

• Reimbursement for surrogacy and adoption expenses.

• On-demand maternity support through Maven Maternity.

• Complimentary breast milk shipping via Maven Milk.

• Pet insurance.

• Legal advisory services.

• Financial planning resources.

• Annual bonus.

• Equity options.