Business Systems Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee Salesforce Sales Cloud administration, configuration, Flow-based automation, user access, and security.

• Refine legacy Salesforce automation and tackle technical debt.

• Sustain and enhance Power BI, ChurnZero, ZoomInfo, Salesloft, DocuSign, Account Engagement (Pardot), and Marketing Cloud Intelligence (Datorama).

• Administer, troubleshoot, and comprehend data flows between integrated systems and Salesforce.

• Collaborate with Sales, Marketing, Finance, and Customer Success to identify fundamental business issues and devise solutions.

• Execute system enhancements and integration projects from start to finish, encompassing scoping, prioritization, development, testing, rollout, and documentation.

• Translate requirements between technical partners and non-technical stakeholders.

• Ensure data integrity, data quality, and documentation across all connected systems.

• Allocate approximately 80% of time to project work and 20% to daily support.

⛳️ Requirements

• 5-8 years of direct experience in administering and configuring Salesforce within a growing organization, including Flow and process automation.

• Proven experience supporting a wider business systems stack beyond Salesforce.

• History of managing a business systems function largely independently.

• Strong project management capabilities, including scoping, sequencing, and executing multi-step initiatives without a dedicated project manager.

• Ability to impose structure on loosely defined problems without over-engineering solutions.

• Effective communication skills for both technical and non-technical audiences.

• Experience with Salesforce CPQ is advantageous; Resonate is open to providing training.

• Familiarity with Power BI or Tableau for maintaining and extending reporting capabilities.

• Proficiency in SQL and Git or another version control system.

• Experience with Account Engagement (Pardot), Marketing Cloud Intelligence (Datorama), or Accounting Seed.

• Knowledge of Jira and Confluence.

• Experience in a smaller or mid-sized company with significant ownership responsibilities is highly valued.

🏝️ Benefits

• Annual bonus program linked to company performance.

• Comprehensive medical, dental, and vision coverage, including HSA options.

• Company-sponsored disability and life insurance, with an option to purchase additional life insurance.

• 401(k) plan with company matching contributions.

• Flexible paid time off alongside 10 paid holidays.

• Paid parental leave.

• Access to wellness and employee assistance programs, featuring free and unlimited consultations with over 20 health professionals and wellbeing coaches for you and your family.

• Remote-first workplace offering genuine flexibility and minimal travel requirements.