Director, Business Systems – AI Enablement

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Lead the strategic use of technology at Partnerize to enhance business efficiency and speed.

• Take ownership of the configuration, development roadmap, system health, and vendor relationships for Salesforce and Asana.

• Supervise the integration processes involving Salesforce, Asana, NetSuite, HubSpot, and DocuSign.

• Identify and eliminate bottlenecks, redesign workflows, and enhance efficiency, data quality, and scalability.

• Collaborate with Sales, Marketing, Finance, and Operations to gather user stories, design solutions, and outline business requirements.

• Manage the intake process and prioritize the triage of business systems requests, including Jira backlogs.

• Configure, prototype, and develop Salesforce Flows, Asana workflows, and Gemini agents.

• Lead the strategy and execution of user acceptance testing.

• Conduct training for end-users, create documentation, process flows, data dictionaries, and manage communications.

• Oversee the rollout of the enterprise AI platform, including enablement, prompt templates, and feature adoption.

• Design, test, and implement business-led AI agents and automated multi-step workflows.

• Identify and deliver impactful AI use cases from evaluation and proof of concept through to deployment.

• Establish responsible-use guidelines, data security measures, and access controls for internal AI tools.

• Define, monitor, and report on AI outcomes, including time savings, cycle-time reductions, and adoption rates.

• Lead, mentor, and develop a team of two business systems professionals.

• Manage external consultants, software vendors, service level agreements, renewals, and license optimization.

• Own the consolidated Business Systems and AI roadmap across departments.

• Effectively communicate the value of technology and AI modernization to executives and department heads.

⛳️ Requirements

• A minimum of 7 years of progressive experience in business systems, business process optimization, or enterprise application management.

• Proven experience in leading, coaching, or managing business analysts, systems administrators, or similar roles.

• Bachelor's degree in Information Systems, Computer Science, Business Administration, or a related field, or equivalent practical experience.

• Extensive hands-on experience as a Salesforce administrator or power user, including automation with Flows and data management.

• Experience in configuring and scaling Asana or similar work management platforms like Monday.com or Smartsheet.

• Familiarity with integrations involving systems like NetSuite, HubSpot, and DocuSign.

• Understanding of APIs, data models, ETL, and data synchronization between various systems.

• Practical experience in rolling out and promoting the adoption of commercial AI tools, including prompt design, agent development, and impact measurement.

• Experience in managing backlogs, prioritizing sprints, and writing user stories in Jira.

• Exceptional written and verbal communication skills.

• Ability to translate technical workflows into clear business language.

• A collaborative approach with a proven track record of achieving results through peer partnerships.

• Demonstrated ability to manage executive expectations and apply prioritization frameworks effectively.

• Comfortable working in a fast-paced environment with evolving priorities and technologies.

🏝️ Benefits

• Competitive salary.

• Flexible work environment.

• Flexible Time Off Policy – Take the time you need.

• Enhanced Parental Leave: 16 weeks for the birth parent and 8 weeks for the non-birth parent at full pay after one year of employment.

• Comprehensive Company Sponsored Health & Welfare Benefits.

• 401k Plan with a 4% employee match.

• Enhanced Wellness Program that includes access to Employee Assistance Programs and Wellness Coaching.

• Regular company events and activities.

• 10% annual performance-based bonus.