Senior Account Specialist

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Serve as the main point of contact between clients, internal stakeholders, and production teams.

• Build and sustain strong customer relationships through proactive communication.

• Oversee multiple timelines and projects at various stages of their life cycles.

• Utilize knowledge of workflow, digital asset management, problem-solving, and quality control processes.

• Analyze client-provided data for integration into existing templates.

• Direct daily project management and optimization efforts.

• Input job specifications into job-management software and prioritize tasks accordingly.

• Participate in and coordinate client, production, and project-management status meetings.

• Offer pre-production services and manage the order-entry process.

• Create precise job instructions and relay job-specific information.

• Track order progress, address scheduling issues, and respond to information or material requests.

• Resolve and escalate production-related issues as necessary.

• Identify and promote opportunities for continuous improvement.

• Supervise page-production services and relay performance updates to customers.

• Inform customers when page and proofing cycles exceed agreed-upon limits.

• Enhance customer retention, loyalty, satisfaction, and service excellence.

⛳️ Requirements

• Bachelor's degree in a related discipline or equivalent professional experience.

• Over 5 years of experience in project management or similar roles with increasing responsibilities.

• Preference for a background in the pre-media and/or print sectors.

• Proficient with Mac computers.

• Ability to swiftly learn new software and platforms.

• Capable of performing basic troubleshooting.

• Experience with continuous improvement tools for creating and tracking metrics.

• Strong skills in project management, organization, and time management.

• Proven success in building effective client relationships and delivering solutions.

• Excellent written and verbal communication skills, including presentation abilities.

• Competent in managing multiple projects in a fast-paced environment.

• Experience collaborating with cross-functional teams both internally and on the client side.

• Ability to anticipate client needs and increase both volume and profitability.

• Proficient in Microsoft Office Suite, including Excel, Word, and PowerPoint.

• Basic familiarity with Adobe Creative Suite, including InDesign, Illustrator, Photoshop, and Acrobat, is beneficial but not mandatory.

• Ability to work independently and handle large volumes of information under pressure.

• Standard office hours with occasional after-hours work to meet deadlines.

• Successful completion of a pre-employment background check and drug screening.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Disability insurance.

• 401(k) plan with company matching.

• Life insurance.

• Optional supplemental insurance options.

• Parental leave.

• Adoption assistance.

• Tuition assistance.

• Discounts from employers and partners.

• Possible participation in bonus, commission, or incentive programs.