Senior Account Specialist

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Serve as the main point of contact between clients, internal stakeholders, and production teams.

• Oversee projects including scheduling, gathering job details, tracking progress, invoicing, and optimizing processes.

• Coordinate the daily execution of Creative Services projects and establish objectives.

• Foster proactive communication with clients and provide updates on project status.

• Handle multiple timelines and projects throughout their life cycle.

• Input job specifications using job-management software and prioritize tasks to align with client expectations.

• Organize and participate in client meetings, production calls, and project management status discussions.

• Deliver pre-production services and manage the order entry process.

• Create timely and precise job instructions for production.

• Track order progress, address scheduling issues, and handle requests for additional information or materials.

• Ensure prompt resolution and escalation of production-related challenges.

• Identify and promote opportunities for continuous improvement.

• Oversee page production services and communicate performance metrics to customers.

• Inform customers when page and proofing cycles surpass agreed-upon limits.

• Enhance customer retention, loyalty, satisfaction, and service excellence.

• Collaborate with offsite Creative/Production teams and customers.

⛳️ Requirements

• Bachelor's degree in a related field or equivalent professional experience.

• 5+ years of project management experience or similar roles with progressively increasing responsibilities.

• Background in the pre-media and/or print industry is preferred but not mandatory.

• Proficient in Mac computer skills.

• Capacity to learn new software and platforms.

• Ability to provide basic troubleshooting support.

• Experience utilizing continuous improvement tools to develop and monitor metrics.

• Familiarity with workflows, digital asset management, problem-solving, workflow procedures, and quality control.

• Strong project management, organizational, and time-management capabilities.

• Demonstrated success in building strong client relationships and delivering solutions.

• Excellent written and verbal communication and presentation skills.

• Ability to manage multiple projects in a fast-paced environment.

• Experience collaborating with cross-functional teams both internally and client-side.

• Knowledge of administrative software, including Microsoft Office (Excel, Word, PowerPoint).

• Basic understanding of design or development software such as Adobe Creative Suite (InDesign, Illustrator, Photoshop, Acrobat) is a plus but not required.

• Ability to work autonomously and handle high volumes of information in stressful situations.

• Willingness to work standard office hours, with the possibility of occasional after-hours work to meet deadlines.

• Successful completion of pre-employment background check and drug screening is required for employment.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Paid time off.

• Disability coverage.

• 401(k) plan with company matching.

• Life insurance.

• Optional supplemental insurance options.

• Parental leave.

• Adoption assistance.

• Tuition reimbursement.

• Discounts from employers and partners.

• Opportunities for bonuses, commissions, or incentive program participation.

• Flexible remote work arrangement.