Senior Account & Relationship Manager

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Proactively assess and prioritize pharmacy productivity accounts based on perceived risk, potential for growth, strategic importance, and renewal timelines.

• Track adoption rates for assigned accounts and assist clients in enhancing their ROI on the application.

• Collaborate effectively with marketing, support, and training teams to engage with customers.

• Acquire in-depth knowledge of Wolters Kluwer pharmacy productivity products along with related products and services.

• Collect and develop best practices for product implementation and usage tailored for customers.

• Act as a liaison between product management and clients; comprehend the roadmap and escalate critical product concerns.

• Oversee transitions after new implementations or re-implementations.

• Keep customer information up to date in the CRM system.

• Work alongside Sales to identify new business opportunities within the designated territory.

• Maintain reference data on pharmacy productivity accounts.

• Take ownership of designated Red Accounts ensuring that action steps are executed and statuses are resolved.

• Research and finalize renewals involving price increases and manage the renewal process negotiations.

• Support Implementation teams with challenges that arise during the implementation of Standard accounts.

• Execute other responsibilities as directed by the supervisor.

⛳️ Requirements

• High School diploma or equivalent is required.

• BA/BS degree is preferred.

• At least 4 years of experience in a customer-facing role that required a combination of proactive and reactive account management or interaction.

• Exceptional oral and written communication skills.

• Familiarity with industry-specific software applications.

• Experience working with senior executives.

• Demonstrated skills in time management and prioritization.

• Capability to perform well under pressure.

• Intermediate proficiency in Microsoft Office Suite.

• Up to 5% travel may be necessary, including occasional site visits and participation in tradeshows.

• Candidates may need to be present at a Wolters Kluwer office as part of the recruitment process.

🏝️ Benefits

• Medical, Dental, & Vision Plans.

• 401(k).

• FSA/HSA.

• Commuter Benefits.

• Tuition Assistance Plan.

• Vacation and Sick Time.

• Paid Parental Leave.

• Commission eligibility.