Senior Account & Relationship Manager

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Proactively assess and prioritize pharmacy productivity accounts considering risk, growth potential, strategic significance, and renewal schedule.

• Track adoption rates and assist customers in enhancing their ROI on the application.

• Work collaboratively with marketing, support, training, and sales teams to communicate effectively and identify business opportunities.

• Cultivate expertise in Wolters Kluwer pharmacy productivity products as well as related products and services.

• Collect and develop best practices for product implementation and usage to enrich customer content, discussions, and presentations.

• Act as a liaison between product management and customers, comprehend the product roadmap, and escalate critical product issues when necessary.

• Manage transitions following new implementations or re-implementations.

• Keep customer data current in the CRM system and maintain records on pharmacy productivity accounts.

• Take charge of Red Accounts, ensuring that action steps are executed and account statuses are resolved.

• Research and finalize renewals that involve price increases and negotiate the renewal process effectively.

• Support implementation teams by addressing issues that arise during standard account implementations.

• Perform additional duties as assigned by the supervisor.

⛳️ Requirements

• High School diploma or equivalent is required.

• BA/BS degree is preferred.

• A minimum of 4 years of experience in a customer-facing role that necessitated a blend of proactive and reactive account management or interaction.

• Exceptional oral and written communication skills.

• Familiarity with industry-specific software applications.

• Experience engaging with senior executive-level personnel.

• Demonstrated time management and prioritization capabilities.

• Ability to perform well under pressure.

• Intermediate skills in Microsoft Office Suite.

• Up to 5% travel may be required for occasional site visits and trade shows.

• Applicants might be expected to appear onsite at a Wolters Kluwer office as part of the recruitment process.

• Candidates must engage in interviews without AI tools or external prompts; using AI-generated responses or third-party assistance during interviews may lead to disqualification.

🏝️ Benefits

• Medical, Dental, & Vision Plans.

• 401(k).

• FSA/HSA.

• Commuter Benefits.

• Tuition Assistance Plan.

• Vacation and Sick Time.

• Paid Parental Leave.

• Commission eligibility.