Senior Account Manager, Web

This is a fully remote position, open to applicants in Arizona, +26 more states.

📋 Description

• Manage senior-level client relationships for intricate website development projects and ongoing support accounts.

• Cultivate an understanding of clients’ business objectives, organizational structures, constraints, and metrics for success.

• Provide guidance to clients regarding scope, budget, timelines, platform capabilities, and technical feasibility.

• Facilitate strategic discussions concerning website roadmaps, enhancements, and the long-term evolution of platforms.

• Convert technical and operational complexities into practical recommendations for non-technical stakeholders.

• Identify, communicate, mitigate, and escalate risks related to scope, budget, resources, timelines, and stakeholder alignment.

• Collaborate with project managers and hybrid PM/Producers to ensure delivery and adherence to contractual obligations.

• Act as a hybrid Account and Project Manager for smaller projects when necessary.

• Document and ensure understanding of project plans, milestones, priorities, decisions, approvals, and timelines.

• Oversee budgets, project burn rates, forecasts, overages, change orders, scope adjustments, and opportunities for account expansion.

• Contribute to enhancements in processes, documentation standards, and best practices.

• Mentor junior team members through guidance and exemplary behavior.

⛳️ Requirements

• Minimum of six years of experience in a full-service digital agency with a focus on senior-level client management.

• Proven experience in managing complex website builds and ongoing support projects using WordPress, Drupal, and/or Shopify.

• Proficient understanding of the WordPress, Drupal, and Shopify ecosystems, including their constraints and maintenance needs.

• Strong grasp of website strategy, design, and development workflows.

• Exceptional written, verbal, and presentation communication skills suitable for executive-level interactions.

• Ability to navigate ambiguity, competing priorities, and high-stakes decisions effectively.

• Experience collaborating with project managers, strategists, designers, and developers.

• Capability to discuss budgets, scope, trade-offs, and constraints with confidence and understanding.

• Familiarity with integrated digital marketing disciplines and the discernment to engage them when applicable.

• Experience utilizing project management software and financial tracking tools commonly used in digital agencies.

• Authorized to work in the United States or able to meet U.S. employment visa sponsorship requirements.

🏝️ Benefits

• Option to work remotely in eligible states or at the Boston office.

• Generous paid vacation benefits that increase with each year of service.

• 12 company holidays each year.

• Summer Fridays from Memorial Day through Labor Day.

• 401K plan with a 4% Safe Harbor employer match after one year of employment.

• Financial literacy services provided through the retirement provider.

• Complimentary life insurance coverage.

• Short-term disability coverage.

• Healthcare plans with 80% employer coverage for medical and dental premiums.

• 100% employer-funded vision coverage.

• Option for FSA program participation.

• Commuter benefits using pre-tax funds, resulting in potential savings of up to 40% per year.

• Personal continuing education budget for events and conferences.