Senior Account Manager – Strategic Accounts

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership and enhance commercial relationships across a portfolio of key accounts.

• Establish partnerships with senior leaders in distribution, revenue, and commercial sectors.

• Gain a comprehensive understanding of customer business models, competitive landscapes, ownership structures, and strategic goals.

• Ensure consistent on-site engagement with accounts.

• Manage account planning, renewals, upselling, cross-selling, pricing, negotiations, and contract oversight.

• Create strategic account plans that include growth targets, expansion opportunities, relationship milestones, and renewal schedules.

• Increase Aven's share of wallet through product integration, enhanced distribution, and more extensive platform usage.

• Keep the Salesforce pipeline updated and maintain revenue forecasts.

• Facilitate executive business reviews, strategic planning meetings, and presentations to senior stakeholders.

• Develop and present executive-level presentations.

• Represent Aven Hospitality at customer forums and partner events.

• Convert intricate technological and commercial concepts into compelling narratives.

• Collaborate with Customer Success, Sales Consultants, Sales Support, product teams, delivery, and leadership.

• Advocate for account priorities and share market intelligence, competitive insights, and customer feedback.

⛳️ Requirements

• At least 5 years of experience in strategic account management within the hospitality technology sector.

• Proven history of managing complex, high-value customer relationships.

• Demonstrated success in meeting or surpassing revenue retention and growth targets with sophisticated enterprise or strategic accounts.

• Strong commercial acumen in renewal strategies, upsell tactics, pricing, and contract negotiations.

• Exceptional presentation and communication skills, including the ability to craft executive-level narratives.

• Proficiency with CRS, PMS, distribution technology, or related hospitality systems.

• Ability to engage credibly with leaders in revenue management and technology.

• Proficient in using Salesforce for pipeline management, opportunity tracking, and account documentation.

• Capability to build and sustain relationships at the executive level across hotel ownership groups, brands, and management companies.

• Strong organizational skills to effectively manage multiple accounts, active opportunities, and competing priorities.

• Willingness to travel up to 25% of the time.

• Bachelor's degree or equivalent; relevant industry experience may be accepted in lieu of formal education.

🏝️ Benefits

• Highly competitive compensation.

• Generous Paid Time Off (25 PTO days).

• 8 Hours of Volunteer Time Off (VTO).

• Comprehensive medical, dental, and wellness programs.

• 12 weeks of paid parental leave.

• Flexible working arrangements.

• Formal and informal reward, recognition, and acknowledgement programs.

• Opportunities for employee development events.