Senior Account Manager, SaaS

This is a fully remote position, open to applicants in California, +18 more states.

📋 Description

• Manage a targeted portfolio of high-value strategic accounts and drive revenue growth through expansion, cross-department engagement, and disciplined commercial practices.

• Develop multi-faceted relationships with senior stakeholders and C-suite executives to gain insights into business requirements, use cases, and product satisfaction.

• Act as the main client liaison during renewals, proactively resolving issues and leading pricing negotiations.

• Recognize and capitalize on upsell and cross-sell opportunities.

• Create and present renewal proposals, contracts, and executive-level presentations.

• Collaborate with Client Strategy, Sales, Product, BizOps, Legal, and Finance to explore expansion opportunities.

• Utilize CRM software to monitor interactions, forecast renewals and upsells, and keep precise records of accounts and opportunities.

• Stay informed about industry trends, competitive dynamics, and commercial best practices.

• Track customer usage and engagement metrics to identify potential risks and opportunities for intervention.

• Assist in effective pipeline management, accurate forecasting, risk mitigation, and achieving territory success alongside the Director of Account Management.

• Contribute to the establishment of operational standards for Morning Consult’s inaugural team of this nature.

• Travel up to 30% to meet clients, attend industry events, and collaborate with colleagues across various offices.

⛳️ Requirements

• A Bachelor’s degree or an equivalent combination of education and experience.

• Over 7 years of progressive experience in strategic account management, enterprise sales, or contract renewal management.

• Preferably experience at a data, research, or technology company; a DaaS background is strongly preferred over traditional SaaS.

• A proven track record of meeting or surpassing B2B renewal revenue targets, including upsells, expansions, and multi-year agreements.

• Experience in managing and developing relationships with Fortune 500 clients and engaging with C-suite executives.

• An executive presence with polished professional communication skills in writing, video, and in-person interactions.

• A sales-oriented mindset; driven, proactive, and motivated by achieving closure.

• Resourcefulness and adaptability; capable of operating without a complete playbook.

• Strong organizational abilities, territory management skills, attention to detail, and the capacity to manage multiple complex accounts and priorities.

• Familiarity with CRM software; experience with Salesforce CPQ is a bonus.

• A keen intellectual curiosity about current events, client industries, data, and business strategy.

• A willingness to accept feedback and pursue continuous improvement.

• Authorization to work in the United States for any employer.

• Must reside in one of the following states: California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Illinois, Maryland, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Texas, Utah, Virginia, or Washington.

🏝️ Benefits

• Additional variable compensation.

• Equity grant.

• Comprehensive benefits package as detailed on Morning Consult’s Career Page.

• Option for remote work.

• Access to catered lunches in the Washington, DC, Chicago, and New York offices on Tuesdays, Wednesdays, and Thursdays.

• Availability of office beverages and spontaneous after-work happy hours.