Senior Account Manager – Retail

This is a fully remote position, open to applicants in Florida.

📋 Description

• Oversee daily operations for one or more retail accounts

• Take charge of client communication and coordination

• Act as the main point of contact for clients regarding program management

• Ensure proactive communication and maintain a consistent planning schedule

• Convert account strategies and roadmaps into timely and high-quality deliverables

• Manage program configurations, including earning rules and logic

• Assist with offer planning, measurement, and reporting

• Provide guidance to Kobie and client teams across various workstreams

• Establish clear expectations and ensure accountability for deliverables

• Identify potential risks, changing priorities, and unaddressed needs at an early stage

• Monitor contract milestones and facilitate accurate, timely billing

• Collaborate with well-known retail brands that operate loyalty programs across physical stores, applications, and e-commerce platforms

⛳️ Requirements

• Minimum of 5 years in marketing, loyalty, or account management, preferably in a client-facing role

• Demonstrated ability to manage multiple accounts and priorities while maintaining attention to detail

• Technical knowledge of how platforms integrate into a martech ecosystem and how features realize marketing concepts

• Proficient in clear and confident written and verbal communication

• Basic financial and data analysis capabilities

• Bachelor's degree in marketing or a related discipline

• Willingness to travel up to 15%

• Experience in the retail sector (preferred)

• Familiarity with SaaS or loyalty platforms, along with CRM and promotional marketing (preferred)

• Knowledge of Jira, Workfront, and Google Analytics (preferred)

🏝️ Benefits

• Flexible Time Off to recharge as needed

• Nine Company-Wide Holidays

• A comprehensive range of benefits focused on growth, development, and personal well-being

• Flexible work environment with remote work options

• Opportunities for periodic team collaboration, customer engagement, training, and travel for company events