Account Manager, Pharma Accounts

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Build and nurture trusted, long-lasting relationships with executive sponsors, key decision-makers, and operational stakeholders within pharmaceutical accounts.

• Gain a deep understanding of customer business priorities, organizational structures, and success metrics to enhance satisfaction, loyalty, and retention.

• Act as the main point of contact and strategic partner for designated customer programs.

• Create and maintain account plans that encompass objectives, stakeholder requirements, commitments, risks, growth opportunities, and priorities.

• Set up communication schedules for contracted programs, which include monthly performance reports, quarterly or executive business reviews, escalation updates, and strategic planning discussions.

• Convert program data into actionable insights, recommendations, decisions, and account-level action plans.

• Coordinate with internal teams to fulfill contracted obligations, optimize program performance, resolve complex issues, and meet customer ROI expectations.

• Designate owners and timelines, track progress, and communicate any risks or dependencies that could impact customer outcomes.

• Identify, qualify, and pursue expansion opportunities within existing key and enterprise accounts.

• Align customer priorities with RedSail solutions and formulate value-driven growth strategies in collaboration with sales, product, and service partners.

• Keep visibility into the account opportunity pipeline.

• Lead the contract renewal process by maintaining renewal forecasts, assessing retention risks, documenting customer value, coordinating approvals, and crafting negotiation strategies.

• Proactively escalate risks and drive timely actions to facilitate seamless renewals and sustainable revenue growth.

• Exercise independent judgment and discretion in the role.

• Travel as required based on customer needs, estimated at up to 20%.

⛳️ Requirements

• A bachelor's degree in business administration, marketing, or a related field is required.

• Demonstrated success in managing key, strategic, or enterprise pharmaceutical accounts.

• Experience with complex customer programs, executive stakeholder relationships, retention, renewals, and revenue growth.

• Exceptional written, verbal, presentation, and interpersonal skills.

• Capability to communicate effectively with executive sponsors and distill complex information into business insights.

• Strong analytical, financial, and problem-solving skills.

• Experience in utilizing account and program data to assess customer value, identify risks, prioritize actions, and support renewal and growth decisions.

• Proven experience working collaboratively across various internal teams.

• Ability to recognize and leverage business opportunities within existing customer accounts.

• Familiarity with trends, regulations, and customer needs within the pharmaceutical industry.

• Ability to excel in a fast-paced, dynamic environment while managing multiple priorities.

• Strong negotiation and contract management skills.

• Experience in navigating complex renewals, commercial terms, stakeholder approvals, and competing priorities.

• Proven track record in developing strategic account plans, facilitating executive business reviews, and managing renewal and opportunity forecasts.

• Familiarity with CRM or account management tools.

• Proficiency in using AI tools.

• Reliable and consistent internet access.

• Competence in using Microsoft Teams, computers, printers, and standard office equipment.

🏝️ Benefits

• Variable bonus through the Account Manager, Pharma Accounts Compensation Program.

• Paid time off.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) plan with company matching.

• Opportunities for professional development.

• Programs that promote employee health and well-being.

• Remote work arrangement.

• Some travel based on customer needs, estimated at up to 20%.