Senior Account Manager – Retail

This is a fully remote position, open to applicants in Florida.

📋 Description

• Oversee daily operations for one or more retail accounts.

• Manage client communication and coordination effectively.

• Act as the main client contact for program management activities.

• Transform account plans and roadmaps into timely delivered work.

• Handle program configuration, including earning rules and logic.

• Assist with offer planning, measurement, and reporting processes.

• Provide guidance to both internal and client teams across various workstreams.

• Identify risks, changing priorities, and unmet needs proactively.

• Monitor contract milestones and ensure accurate, timely billing.

• Collaborate with well-known retail brands on loyalty programs across stores, applications, and e-commerce platforms.

⛳️ Requirements

• A minimum of 5 years in marketing, loyalty, or account management, preferably in client-facing roles.

• Demonstrated ability to manage multiple accounts and priorities while maintaining attention to detail.

• Technical knowledge and insight into how platforms integrate within a martech ecosystem.

• Strong written and verbal communication skills with clarity and confidence.

• Basic financial and data analysis skills are essential.

• Bachelor's degree in marketing or a related discipline.

• Willingness to travel up to 15% of the time.

• Experience in the retail industry is a plus.

• Background in SaaS or loyalty platforms, along with CRM and promotional marketing, is advantageous.

• Familiarity with tools such as Jira, Workfront, and Google Analytics is beneficial.

🏝️ Benefits

• Flexible Time Off to recharge when necessary.

• Nine Company-Wide Holidays to enjoy.

• A comprehensive benefits package focused on growth, development, and personal well-being.

• A flexible work environment that supports remote work options.

• Opportunities for occasional travel to fulfill business objectives, foster team collaboration, engage with customers, participate in training, and attend company events.