Senior Account Manager, Payments, Fintech

This is a fully remote position, open to applicants in Spain.

📋 Description

• Take ownership of and cultivate relationships with key merchants throughout the entire client lifecycle.

• Oversee the onboarding, integration, and go-live processes in collaboration with technical and operational teams.

• Gain a thorough understanding of clients' business models, payment processes, market environments, and growth objectives.

• Propel upselling, cross-selling, and processing volume growth within the existing portfolio.

• Spot opportunities to introduce new payment methods, markets, currencies, and platform functionalities.

• Track payment performance indicators, including authorization/approval rates, conversion rates, declines, and chargebacks, while identifying areas for improvement.

• Develop account enhancement plans and conduct regular business reviews with merchants.

• Ensure client retention and take proactive measures to manage commercial and operational risks within the portfolio.

• Coordinate the resolution of payment, operational, and integration issues with internal teams.

• Provide structured feedback from merchants to Product and Technology teams.

• Potentially lead, mentor, and develop Account Managers.

• Establish processes for Account Management, including KPIs and portfolio management standards.

• Allocate accounts and define account segmentation and prioritization.

• Create a systematic approach to retention, upselling, and cross-selling across the merchant portfolio.

• Monitor both team and portfolio performance.

• Collaborate closely with the CRO on revenue targets and account growth strategies.

• Expand and retain the current merchant portfolio while establishing a structured and scalable Account Management function.

⛳️ Requirements

• Extensive experience in Account Management or Key Account Management within the payments sector, including PSP, acquiring, payment gateways, or payment orchestration.

• Background with digital merchants, particularly in subscription businesses, mobile applications, SaaS, or recurring payment models.

• Strong comprehension of online payment processes and performance metrics.

• Demonstrated commercial experience in account growth, upselling, and cross-selling.

• Previous team leadership experience is highly valued, although strong Senior Account Managers seeking to transition into a leadership role will also be considered.

• Excellent analytical, commercial, and relationship management capabilities.

• Proficient in effective communication with both business and technical stakeholders.

• Fluent in English.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career advancement.

• Comprehensive health and wellness benefits.

• Flexible working arrangements and a supportive work environment.