Senior Account Manager – MANTL

This is a fully remote position, open to applicants in United States.

📋 Description

• Enhance value for MANTL customers by establishing strategic partnerships.

• Develop account strategies and spearhead renewals and expansions for a designated group of accounts.

• Cultivate significant relationships with customer executives.

• Offer expertise in deposit origination and digital banking strategies.

• Establish a clear vision and plan for shared success with each customer.

• Formulate account strategies, perform whitespace analyses, prioritize outreach, forecast opportunities, and meet quotas.

• Gain a deep understanding of MANTL products, communicate offerings, cross-sell products, and direct commercial discussions through contracting.

• Create a proactive outreach cadence for clients and conduct semi-annual reviews.

• Act as the primary contact for business opportunities, issues, and inquiries.

• Enhance customer satisfaction and referenceability through ticket analysis and resolution.

• Analyze and present customer reports, offer recommendations, and address renewal risks.

• Optimize the customer experience across the business portfolio and prioritize product enhancements.

• Manage tickets, evaluate severity and priority, and coordinate with engineering when necessary.

• Oversee client communications, resolve conflicts, and ensure compliance with client deliverables.

• Lead the implementation of the new platform alongside clients and internal stakeholders.

• Assist with new client launches in collaboration with implementation teams.

• Provide ongoing product training and identify FAQ content for helpdesk articles and videos.

⛳️ Requirements

• A minimum of 6 years of Account Management experience, demonstrating the ability to forecast and manage the entire renewal deal cycle.

• Exceptional written and verbal communication and presentation skills.

• Capability to adapt strategies to align with business needs and flexibly respond to changing client requirements.

• Proven ability to analyze and leverage data effectively.

• Experience in creating business review presentations and using data to identify pain points or highlight opportunities.

• Proven collaboration skills across various functions, including product, sales, reporting, legal, and finance.

• Positive demeanor and ability to uplift Account Management colleagues.

• High initiative and ability to work independently.

• Competence in managing stressful situations and meeting deadlines.

• Strong problem-solving skills and organizational abilities.

• Comfortable in a dynamic, fast-paced startup-like environment.

• A background in banking or Fintech is advantageous.

• Must be eligible to work in the US for full-time employment.

• Must not require employment sponsorship.

🏝️ Benefits

• Remote-first work environment.

• Unlimited paid time off.

• 401(k) plan with employer matching.

• Commitment to a diverse and inclusive workplace.

• Enjoyable and fun company culture.