Senior Account Manager – MANTL

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of client accounts by formulating account strategies, prioritizing opportunities and risks, and ensuring coordinated execution.

• Enhance renewal and expansion results through assessing account health, identifying whitespace, devising commercial strategies, and engaging in client discussions.

• Build stronger relationships with client stakeholders through proactive communication and customized recommendations.

• Conduct business reviews by evaluating customer performance and product usage data and facilitating discussions aligned with client objectives.

• Spot and address retention risks through coordinated action plans.

• Promote product adoption by suggesting relevant capabilities and best practices.

• Address complex client issues and organize cross-functional resources for resolution.

• Influence account growth by leveraging client objectives, performance metrics, and product knowledge.

• Synchronize account execution with product, sales, reporting, legal, finance, implementation, support, and engineering teams.

• Advocate for client needs internally through feedback, enhancement requests, and recurring challenges.

• Manage escalations and coordinate with technical or operational teams until resolution is achieved.

• Assist in platform implementations and client launches.

• Create client enablement strategies, provide targeted training, and suggest improvements to educational materials.

• Maintain account forecasts and record assumptions in designated systems.

• Advise internal colleagues on client context and recommendations to enhance customer experience.

⛳️ Requirements

• 3–6 years of experience in account management, client success, customer relationship management, or a similar client-facing role.

• Proven experience in independently managing renewals, account growth, and complex client relationships in banking, fintech, SaaS, or a relevant environment.

• Bachelor's degree in business, finance, marketing, communications, or a related field, or equivalent relevant experience.

• In-depth knowledge of account management and client success practices, encompassing account planning, renewals, retention, expansion, and product adoption.

• Strong analytical abilities and capacity to interpret account, customer, and product usage data.

• Excellent written and verbal communication skills.

• Proven judgment and problem-solving abilities.

• Ability to foster trusted relationships with senior client stakeholders and influence outcomes without direct authority.

• Strong skills in cross-functional collaboration.

• Proficiency in CRM, ticketing, reporting, and productivity tools.

• Experience in banking, financial services, fintech, digital banking, or deposit origination solutions is preferred.

• Experience leading renewal and expansion discussions and participating in commercial negotiations or contracting processes is preferred.

• Experience conducting executive or strategic business reviews using performance data and account insights is preferred.

• Experience with SaaS implementations, product adoption strategies, and managing complex client escalations is preferred.

• Familiarity with financial institution growth strategies, digital account opening, or deposit acquisition practices is preferred.

• Must be eligible to work in the US for full-time employment.

• Employment sponsorship is not available.

🏝️ Benefits

• Remote-first work environment.

• Unlimited paid time off.

• 401(k) plan with employer match.

• Diverse and inclusive workplace.

• Engaging and fun company culture.