Senior Account Manager, GLGB

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as the main point of contact for designated key employer group clients regarding issue resolution, reporting requests, and renewal preparation.

• Develop and sustain strong relationships with client representatives and broker partners.

• Proactively engage with clients to update them on account status, policy changes, and renewal schedules.

• Collaborate with internal teams and external TPA partners to ensure seamless client interactions and service delivery.

• Work together with Underwriting and TPAs to fulfill policy change requests and create client renewal packages.

• Track account performance and pinpoint opportunities for growth or enhancements in administrative processes.

• Generate and distribute client reports while crafting stewardship presentations that showcase account performance, objectives, and quarterly initiatives.

• Ensure that account records and documentation are accurate and current in Salesforce.

• Serve as an escalation point for complex client issues that necessitate coordination across various departments and partners.

• Recognize recurring client challenges and trends to foster continuous improvement in service.

• Offer training and support to Account Managers I and II as required.

• Collaborate with the Sales Team and Third Party Administrator partners to spearhead strategic planning and execution for assigned accounts.

⛳️ Requirements

• A bachelor's degree in marketing, business administration, sales, or a related field is preferred.

• Over 5 years of relevant experience in insurance, benefits administration, or client services.

• Prior experience in insurance, employee benefits, or B2B account management is strongly preferred.

• Comprehensive understanding of group insurance products and administrative concepts.

• Exceptional verbal and written communication skills, with a professional and client-facing demeanor.

• Outstanding organizational and time management skills; capable of handling multiple tasks and deadlines concurrently.

• Keen attention to detail and precision, especially in data management and client documentation.

• Self-driven with leadership and mentorship capabilities; requires minimal supervision.

• Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).

• Familiarity with Salesforce is preferred but not mandatory.

• Consistent and reliable attendance for your assigned shift.

• Ability to work full-time and/or part-time, depending on the requirements of the position.

🏝️ Benefits

• Competitive compensation structured to reflect your expertise and contributions.

• Comprehensive health, dental, and vision insurance plans.

• Extensive life insurance benefits.

• Retirement plans, including company-matched 401k and pension plan.

• Paid holidays and time off.

• Parental leave.

• Subsidized all-in-one subscriptions that support fitness, mindfulness, nutrition, and sleep goals.

• Company-paid counseling services for mental health, stress management, and work-life balance.

• Eligibility for continued education reimbursement.

• Company-sponsored FLMI and ICA courses.

• Discounted tickets for Texas Rangers games.

• Opportunity to work remotely or from home.