Senior Account Manager – Europe

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and nurture enduring relationships with prospective clients, particularly targeting German-speaking customers.

• Assess and customize solutions to meet individual client needs, ensuring prompt responses and recommending best practices.

• Facilitate in-person and virtual demonstration sessions for both prospects and clients.

• Negotiate terms and conditions of tenders and contracts.

• Lead and successfully execute Proofs of Concept for large organizations.

• Oversee interactions with stakeholders and provide training and consulting support.

• Represent the team at conferences, establishing connections with clients and partners.

• Present OpenProject, deliver presentations, and engage in podcasts or interviews.

• Collaborate with partners to provide solutions for new clientele.

• Engage in hands-on work while maintaining a systemic perspective on the broader business context.

• Communicate effectively and proactively in a remote-first setting.

• Work collaboratively across functions with Sales, Customer Support, Product, Engineering, and Marketing.

⛳️ Requirements

• Native-level fluency in German.

• Proficiency in English, the business language.

• Knowledge of French or Spanish is advantageous, but not mandatory.

• Demonstrated experience in sales or customer success, with a proven history of achieving significant outcomes.

• Strong communication and active listening skills, including the ability to present and influence at executive and C-level.

• Solid technical and product knowledge.

• Capacity to work collaboratively with specialists and stakeholders across various disciplines.

• A genuine commitment to delivering outstanding service to clients and users.

• Curiosity, willingness to experiment, and readiness to engage in meaningful discussions.

• Enthusiasm for Open Source.

• Experience in a remote-first environment with a high degree of autonomy and flexibility.

• Familiarity with OpenProject or Jira is beneficial, but not essential.

🏝️ Benefits

• Engage with the creative challenges and learning opportunities of a start-up while enjoying the stability of an established company.

• Opportunity to make contributions to a high-visibility open-source project.

• Culture that promotes continuous learning, feedback, and shared ownership.

• Annual Passion Time off-site for cross-functional, self-directed initiatives.

• Job bikes.

• Paid child care.

• Exposure to a diverse and inspiring user base.