Senior Account Manager, Enterprise

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of key enterprise clients, acting as the main point of contact.

• Cultivate executive-level relationships within payer organizations.

• Facilitate regular client meetings, quarterly business reviews, and strategic planning sessions.

• Spot and pursue opportunities for account growth, including upselling, cross-selling, and renewals.

• Work alongside Sales and Product teams to create customized proposals and solution strategies.

• Articulate the value of MedInsight’s product offerings and pinpoint suitable solutions.

• Advocate for client needs internally with the Product, Implementation, Engineering, and Support teams.

• Assist in ensuring seamless onboarding, delivery, and issue resolution.

• Relay client feedback to inform product enhancements and drive innovation.

• Aid in defining and improving best practices and processes for account management.

• Guide clients on utilizing healthcare analytics tools and services effectively.

• Convert executive analytical requirements into actionable solutions using MedInsight’s capabilities.

⛳️ Requirements

• Level 4 necessitates 5+ years of experience in enterprise account management, customer success, or strategic consulting; Level 3 requires less than 5 years.

• Ideally possess experience in healthcare analytics, healthcare technology, or related services.

• Comprehensive understanding of the payer landscape and healthcare ecosystem, encompassing Medicare Advantage, Medicaid, commercial health plans, TPAs, and ACOs.

• Demonstrated success in managing large, complex accounts while enhancing client satisfaction, retention, and growth.

• Capability to engage and persuade senior executives and technical leaders.

• Outstanding communication, presentation, and interpersonal skills.

• Strong analytical skills with the ability to convey data-driven insights effectively.

• Bachelor’s degree is mandatory.

• Proficiency with CRM, Client Digital Sales Rooms, Project Management Software, Call Recording, and various digital sales tools.

• Familiarity with healthcare data platforms, population health tools, or analytics applications.

• Understanding of HEDIS, population health, risk adjustment, and value-based payment models.

• Previous experience in a consulting firm, health plan, or health tech organization is highly preferred.

• Must be legally authorized to work in the United States without immigration support or sponsorship from Milliman, now or in the future.

🏝️ Benefits

• Competitive base salary with performance-based bonus opportunities.

• Medical, Dental, and Vision coverage for employees, their dependents, and domestic partners.

• Employee Assistance Program (EAP).

• 401(k) plan with company matching and profit-sharing contributions.

• Discretionary Bonus Program.

• Flexible Spending Accounts (FSA).

• Paid Time Off (PTO); full-time employees earn 15 days per year.

• A minimum of 10 paid holidays each year.

• Family Building Benefits, including adoption and fertility assistance.

• Up to 11 weeks of paid parental leave for eligible employees.

• Life Insurance & AD&D; with 100% of premiums covered by Milliman.

• Fully paid Short-Term and Long-Term Disability.

• Flexible work environment.

• Opportunities for growth and advancement.

• Investment in professional growth and career development.

• Collaborative work environment focused on continuous learning and innovation.