Senior Account Manager, Education Sector

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee and expand a portfolio of essential education accounts throughout Canada

• Cultivate and sustain relationships with executive leaders, strategic decision-makers, and operational stakeholders

• Conduct regular business evaluations and strategic planning meetings

• Enhance customer retention, satisfaction, and foster long-term partnership growth

• Act as the main point of contact between clients and internal teams

• Convey customer feedback, market intelligence, and strategic suggestions to facilitate product and service enhancements

• Address complex customer issues and handle escalations

• Identify and implement cross-sell and upsell opportunities

• Boost account penetration and share of wallet through strategic account planning and consultative engagement

• Generate referrals, references, and introductions across various campuses, departments, and institutions

• Assist with contract renewals, pricing negotiations, and opportunities for expansion

• Collaborate with Partner Managers and associated service providers to deliver comprehensive solutions

• Coordinate implementation, user adoption, and ongoing value recognition

• Maintain knowledge of trends, challenges, regulations, and opportunities in Canadian higher education

• Advise institutions on best practices, operational enhancements, and innovative methodologies

• Monitor account performance, utilization, customer well-being, and satisfaction metrics

• Prepare account strategies, forecasts, business evaluations, and executive-level reports

• Ensure adherence to company policies, contractual commitments, regulatory standards, and service expectations

⛳️ Requirements

• A Bachelor's degree in Business, Education, Marketing, or a related field, or a comparable combination of education and experience

• Over 7 years of experience in strategic account management, customer success, sales, business development, or relationship management

• Experience with Canadian universities, colleges, educational institutions, or education-related organizations is highly preferred

• Proven track record of managing complex customer relationships and driving revenue growth within current accounts

• Demonstrated capability to engage effectively with executive leadership and operational stakeholders

• Strong skills in consultative selling, negotiation, problem-solving, and stakeholder management

• Exceptional verbal, written, presentation, and interpersonal communication abilities

• Highly organized, self-driven, and capable of working independently in a remote setting

• Willingness to travel occasionally within Canada

🏝️ Benefits

• Competitive salary

• Opportunity to earn a performance-based bonus

• Excellent career growth and development prospects within a global organization

• Corporate benefits

• Health coverage

• Retirement savings options

• Paid time off

• Wellness resources