Senior Account Manager, Betting & Gaming

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of client accounts focused on retention and growth objectives.

• Develop account strategies that detail how retention and growth goals will be achieved.

• Maintain commercial relationships throughout the duration of the contract.

• Identify and pursue expansion opportunities, ensuring momentum is maintained through contract renewal.

• Facilitate commercial discussions and highlight the value of SEON’s platform.

• Recognize cross-sell and upsell opportunities within the product range.

• Foster customer relationships, particularly with senior decision-makers in budgeting and expansion.

• Track client performance metrics to pinpoint fraud prevention and account growth opportunities.

• Conduct regular business reviews to showcase delivered value and set the agenda for future relationship phases.

• Organize internal resources and materials to enhance customers’ use of the product.

• Address customer concerns and coordinate internal resolutions effectively.

• Collaborate with customer success, sales, product, and engineering teams during implementation and delivery.

• Maintain accurate forecasts and CRM account documentation.

• Stay informed about trends in the digital fraud landscape.

• Communicate SEON’s services to audiences that may not have technical or fraud expertise, translating complex value propositions into clear business benefits.

⛳️ Requirements

• Minimum of 3 years of experience as an Account Manager or in a comparable role.

• Previous experience in start-up sales is preferred.

• Proven history of achieving or surpassing retention and expansion targets across a range of accounts.

• Experience in managing and growing accounts across various products or solutions.

• Demonstrated ability to identify cross-sell and upsell opportunities beyond a single product.

• Experience in leading commercial discussions and negotiating contract expansions and renewals.

• Background in fraud prevention is highly desirable.

• Exceptional communication skills with the ability to cultivate positive business relationships.

• Capability to manage expectations credibly during challenging situations.

• Proven record of taking initiative and confidently steering customer interactions.

• Comfortable working with data and analyzing client performance metrics.

• Ability to construct a commercial argument based on client performance metrics.

• Disciplined application of CRM and forecasting tools.

• Collaborative approach with experience in cross-functional teamwork.

🏝️ Benefits

• Equal opportunity employer.

• Reasonable adjustments available throughout the recruitment process.

• Flexibility to work remotely.