Senior Account Manager

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Assist both existing and potential clients who require Zayo fiber infrastructure services.

• Foster customer relationships and drive the sales of Fiber, Transport, IP, SD-WAN, Edge, and Security services.

• Meet sales and revenue growth objectives through effective account management and prospecting efforts.

• Advocate for Zayo's products and services within designated account territories.

• Leverage network insights and proximity to key facilities to enhance on- and near-net sales.

• Comprehend local competitive landscapes to secure advantageous deals.

• Deliver proposals and guide customers through a strategic sales process.

• Maintain customer relationships, ensure revenue retention through long-term commitments, and pursue new account acquisitions.

• Utilize customer insights, industry knowledge, and service expertise to meet revenue targets.

• Formulate account strategies, design solutions, and manage relationships alongside the Sales team.

• Monitor, analyze, and report on sales performance and activities utilizing Salesforce and other reporting tools.

• Provide precise sales forecasts and keep comprehensive customer activity records.

• Supply timely updates to management.

• Collaborate with various departments to uphold customer satisfaction and achieve revenue goals.

• Work collaboratively within a team while also demonstrating the ability to operate independently with minimal oversight.

⛳️ Requirements

• Bachelor’s degree or equivalent from a four-year institution; or comparable experience.

• A minimum of five (5) years of sales experience handling large and transactional deals.

• Demonstrated ability to cultivate relationships.

• Strong financial insight.

• Knowledge of deal structuring.

• Quick learner who excels in collaborative environments.

• Outstanding verbal and written communication skills.

• Exceptional customer service abilities and skills in relationship building and maintenance.

• Excellent organizational and time management skills.

• Capacity to work with high independence in new or existing markets.

• A sense of urgency and ambition to accelerate results and career growth within Zayo Group Sales.

• Strong interpersonal skills and the ability to interact effectively with diverse personalities.

• Proficiency in presenting data with effective communication and presentation skills.

• High resilience to ambiguity and capability to thrive in a matrix management framework.

• Robust understanding of account management and the strategic selling process.

• Strong problem-solving and interpersonal abilities.

• Proficient in Microsoft Word, Excel, and PowerPoint; familiarity with Salesforce is an advantage.

• General knowledge of Zayo Networks' value proposition, products, and services including Fiber Infrastructure, Transport, IP, SD-WAN, and Security services.

• Willingness to travel as necessary to meet customer needs.

🏝️ Benefits

• Health insurance

• Life insurance

• Disability retirement plans

• Paid time off

• Paid parental leave

• Dental insurance

• Vision insurance

• Retirement 401(k) Savings Plan