Senior Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a designated portfolio of high-impact, intricate client accounts.

• Spearhead the creation of streamlined processes that support both customer and company strategic goals.

• Act as the expert advisor and primary contact for client service and marketing initiatives and challenges.

• Establish and nurture client relationships while identifying their goals and requirements.

• Serve as the main service point to enhance client satisfaction, growth, and retention.

• Create and manage strategic account plans that encompass objectives, communications, growth, and retention strategies.

• Maintain a thorough understanding of applicable state and federal compliance regulations affecting clients.

• Collaborate with internal and external stakeholders to ensure compliance and provide guidance to clients.

• Lead and facilitate client meetings and events, whether virtually or in person.

• Develop and oversee multiple complex implementation plans for new clients.

• Oversee client contracting processes and address complex contracting challenges.

• Manage communication strategies and collateral development for clients and members.

• Offer consultative benefits advice to clients and prospects throughout the sales cycle.

• Document intricate client requirements and ensure that servicing partners comprehend them.

• Monitor client accounts, identify issues, and implement innovative solutions.

• Escalate client concerns, lead meetings and task forces, and drive towards solutions.

• Coordinate product modifications with Sales and Product Marketing teams.

• Assess business challenges and recommend technological or product solutions.

• Promote programs and services to enhance account adoption, growth, and retention.

• Interpret, analyze, and disseminate complex client reports.

• Represent the business area in assigned projects.

⛳️ Requirements

• Bachelor’s degree in Business Administration or a related field, or equivalent experience.

• At least 4 years of experience in account management.

• Comprehensive knowledge of the healthcare/insurance sector and benefits administration.

• Excellent organizational skills with the ability to manage responsibilities with minimal assistance or supervision.

• Capability to evolve into a subject matter expert on all products and services.

• Strong understanding of business objectives and the surrounding business environment.

• Proven experience in working within an agile setting and managing change effectively.

• Ability to tailor communication and interpersonal skills to suit various audiences, including senior leadership.

• Demonstrated critical thinking skills and the ability to influence business partners.

• For remote positions, high engagement in virtual settings, including maintaining camera presence during meetings.

• Must adhere to VSP Vision Information Security and Privacy Policies when accessing sensitive personal data.

• Candidates must fulfill applicable work authorization requirements for the United States.

🏝️ Benefits

• Eligibility for bonuses and commissions.

• VSP Vision benefits (details available via benefits link).

• Flexible remote work arrangement.